DIAGNOSIS The bridge is in pairing mode but can't find your network. This happens if you're on a 5GHz-only band or have certain router security settings.
FIX
- First, ensure your phone/tablet is connected to your 2.4GHz Wi-Fi network. Hue Bridge only works with 2.4GHz.
- In the Hue app, during setup, when it asks you to press the button on the bridge, use a paperclip to press and hold the button for at least 3 seconds until all three lights illuminate.
- Keep the bridge close to your router during setup (within 3-5 feet).
IF THAT DIDN'T WORK Temporarily disable your router's "AP Isolation," "Client Isolation," or "WPA3" security (use WPA2). Re-enable it after setup.
HEADS UP The bridge connects directly to your router via the included ethernet cable for normal operation. The Wi-Fi setup step is only for your phone to talk to the bridge initially.