my brother printer support app settings keep resetting every time i print from a different program, is this normal?

Yes, this is by design. The app's settings are application-specific.

Diagnosis: When you change print settings in the Brother Print Support App, the changes apply only to documents printed from that specific application. Switching to a different app (like going from Word to Chrome) resets to that app's last used settings.

Fix: There is no global setting. You must configure the desired settings (paper size, orientation, 2-sided, etc.) within the Print Settings window for each application you use.

Procedure: In any application:

1. Select print command.
2. Select your printer, click properties/preferences.
3. Configure settings in the Brother Print Support App window.
4. Click OK, then Print. These settings are saved for this app only.