Question 1

trying to print 4 pages on one sheet on my brother 1360 but the page order is messed up. how do i fix the layout?

Accepted Answer

DIAGNOSIS The issue where pages appear out of sequence when printing 4-in-1 layouts on the Brother Work Smart 1360 is typically caused by a mismatch between the software's "Page Order" logic and the physical orientation of your document. By default, many drivers use a "Horizontal" order, which places page 1 in the top-left and page 2 in the top-right. However, if your document is designed for vertical flow or if you are printing a double-sided (duplex) set, the printer may be interpreting the sequence in a way that contradicts your intended reading path. This happens because the "Multiple Page" layout function is a driver-level instruction that overrides the standard document flow. If the "Page Order" is set to Horizontal but your content is meant to be read top-to-bottom, page 2 will appear to the right of page 1 instead of below it. You can confirm this by looking at the Print Preview screen; if the thumbnails show page 2 in the upper right quadrant while you expect it in the lower left, the Page Order setting is the culprit. FIX To correct the layout sequence for 4-pages-per-sheet, follow these precise steps within the Brother Print Support App or the Brother printer driver settings: Open the document you wish to print and select the **Print** icon. Select the **Brother Work Smart 1360** as your active printer. Navigate to **Print Settings** or **Printer Properties**. Locate the **Layout** tab or section. Find the **Multiple Page** dropdown menu and ensure **4-in-1** is selected. Directly beneath the Multiple Page selection, locate the **Page Order** setting. This is the critical step. Change the selection from "Horizontal" to **Vertical**. This ensures the sequence flows Page 1 (Top Left) $\rightarrow$ Page 2 (Bottom Left) $\rightarrow$ Page 3 (Top Right) $\rightarrow$ Page 4 (Bottom Right). If your pages are still appearing in a mirrored or reversed sequence, select **Horizontal Reverse** or **Vertical Reverse** depending on whether the error is occurring across the X or Y axis. (Optional) To prevent the pages from bleeding into one another, toggle the **Border Line** option to "On" to create a thin grey divider between the four quadrants. Click **OK** or **Print** to execute the job. IF THAT DIDN'T WORK Check the "Reverse Order" Global Setting: In the main printer preferences, there is a separate "Reverse Order" checkbox. If this is checked, the printer will print the last page of your document first, which completely disrupts the 4-in-1 layout logic. Uncheck "Reverse Order" in the Basic settings tab before applying the Multiple Page layout. PDF Software Override: If you are printing a PDF via Adobe Acrobat, the software often overrides the Brother driver. Instead of using the Brother App settings, go to the Adobe Print dialog, select **Multiple**, set "Pages per sheet" to 4, and change the "Page Order" dropdown within the Adobe menu to "Horizontal" or "Vertical" to match your needs. Paper Orientation Conflict: Ensure your paper size is set to "Letter" or "A4" and the orientation is set to **Landscape**. Printing a 4-in-1 layout on a "Portrait" setting often forces the driver to rotate the pages 90 degrees, which makes the page order appear scrambled even if the sequence is technically correct. Driver Reinstallation: If the "Page Order" options are greyed out or missing, you likely have the generic "AirPrint" or "Class Driver" installed rather than the full Brother Work Smart feature set. Uninstall the printer from your device and reinstall using the official Brother full-driver package to unlock advanced layout controls. HEADS UP Ink Consumption: Printing 4-in-1 reduces the size of the text significantly; if you are using a light-colored font, the reduced scale may make the text appear faded. Use a bold, black font for high-density layouts. Paper Weight: When printing multiple pages on one sheet, the ink density in certain quadrants can be higher. Use 20lb or 24lb bright white paper to prevent "cockling" (warping) of the page. Alignment Check: If the 4-in-1 grid is not centered, run the "Alignment" tool from the printer's maintenance menu on the LCD screen to ensure the print head is calibrated. Previewing: Always use the "Print Preview" function. If the preview shows the wrong order, the physical print will be wrong; do not waste ink attempting to "guess" the order through trial and error.

Question 2

my brother printer support app settings keep resetting every time i print from a different program, is this normal?

Accepted Answer

DIAGNOSIS This behavior is not a malfunction or a bug, but rather a consequence of how the Brother Work Smart 1360 driver interacts with the Windows Print Spooler and the application-level API. The Brother Print Support App functions as a dynamic interface for the printer driver; however, most modern software (such as Google Chrome, Adobe Acrobat, or Microsoft Word) creates a "temporary print job" instance. When you initiate a print command, the application sends its own specific set of parameters to the driver, overriding any global preferences you may have set previously. Essentially, the printer is treating each application as a unique user profile. If you set the printer to "Draft Mode" and "Grayscale" while printing a PDF in Adobe Acrobat, those settings are cached for Acrobat only. When you switch to Microsoft Word, Word sends its own default request (usually "High Quality" and "Color"), which forces the Brother Support App to reset to those defaults. You can confirm this by printing a single page from two different browsers; you will notice the "Print Preview" settings in the Brother app revert to the system default every time you switch windows. FIX Since there is no "Global Override" button within the Brother Print Support App itself, you must change the settings at the Windows System level to force a permanent default across all applications. Follow these exact steps: Close all open printing dialogue boxes and any active print jobs in the queue. Press the Windows Key, type "Control Panel", and open it. Navigate to Hardware and Sound > Devices and Printers. Locate the Brother MFC-J1360W icon. Right-click the icon and select Printing Preferences from the dropdown menu. (Note: Do not select "Printer Properties," as this manages connectivity, not print quality). In the window that appears, navigate to the Basic tab. Here, set your desired defaults for Media Type (e.g., Plain Paper), Print Quality (e.g., Normal), and Color/Grayscale. If you want 2-sided printing to be the default, go to the Basic tab and change the 2-sided Printing dropdown from "Off" to "Long Edge." Click Apply and then OK. Restart your computer to ensure the Windows Registry updates the default spooler settings for all third-party applications. IF THAT DIDN'T WORK If the settings still reset after modifying the Control Panel, try these alternative solutions: Disable "Let Windows manage my default printer": Go to Settings > Bluetooth & devices > Printers & scanners. Toggle the switch for "Let Windows manage my default printer" to Off. This prevents Windows from dynamically switching driver profiles based on the last printer used, which can sometimes trigger a settings reset. Reinstall the Full Driver & Software Package: If you are using the "Class Driver" (the basic driver Windows installs automatically), the Print Support App will not retain settings. Download the Full Driver & Software Package specifically for the MFC-J1360W from the official support site to ensure the full API communication is established between the OS and the hardware. Clear the Print Spooler Cache: Open cmd as Administrator, type net stop spooler and press Enter. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in that folder. Go back to the command prompt and type net start spooler. This clears corrupted temporary preference files that may be blocking the new defaults. Check Application-Specific Overrides: Some apps, like Google Chrome, have their own internal print dialogue. Ensure you are clicking "Print using system dialogue" (Ctrl+Shift+P) instead of using the Chrome print preview, as the browser's built-in preview often ignores system-level driver defaults. HEADS UP Keep these maintenance tips in mind to avoid further driver conflicts: Avoid "Generic" Drivers: Never use the "Brother Generic" driver if you want advanced settings like specific paper weights or duplexing to stick; always use the model-specific MFC-J1360W package. Firmware Updates: Ensure your printer firmware is up to date via the Brother Utilities tool, as outdated firmware can cause communication errors between the Support App and the printer hardware. Ink Level Awareness: Setting "High Quality" as a global default will significantly increase ink consumption and slow down print speeds across all documents. Paper Alignment: When changing paper sizes in the global settings (e.g., switching from Letter to A4), ensure you physically adjust the paper guides in the tray to prevent "Paper Size Mismatch" errors.

Question 3

printing a booklet for a project, brother work smart 1360 is printing all pages single-sided. how do i set up booklet printing?

Accepted Answer

DIAGNOSIS The Brother Work Smart 1360 is a high-capacity inkjet designed for business workflows, but its "Booklet" functionality is not a native hardware setting; it is a software-driven command. When your printer outputs single-sided pages despite your intent to print a booklet, it is almost always because the generic Windows Class Driver or the basic AirPrint/Mac driver is active. These basic drivers only recognize "Single-Sided" or "Two-Sided (Duplex)" commands and cannot process the complex page imposition (reordering pages) required for a booklet. To confirm the cause, check your print dialogue. If you only see "Print" and "Properties" without a specific "2-Sided/Booklet" tab within the printer preferences, you are using a limited driver. The printer is simply following the "Single-Sided" default because it hasn't received the specific coordinates and page-mapping instructions that the Brother Print Support App provides to the hardware. FIX To enable booklet printing, you must bypass the generic driver and use the full Brother software suite. Follow these exact steps: Download and install the Brother Print Support App (or the Full Driver & Software Package) from the official Brother support site. Restart your computer after installation to ensure the driver hooks into the print spooler. Open the document you wish to print (e.g., a PDF in Adobe Acrobat or a Word doc). Select File > Print, then select the Brother MFC-J1360W from the printer dropdown menu. Click on Printer Properties (or Preferences). Navigate to the Basic tab. Locate the 2-sided/Booklet dropdown menu. Change the selection from "Off" to Booklet. Click the Settings button immediately next to the booklet dropdown. Here, you must choose your binding type. For a standard project, select Left Binding for English-language booklets. Set the Paper Size to the exact size of your stock (typically Letter 8.5" x 11"). If you use a custom size, the booklet imposition will fail and print single-sided. Click OK on the settings window, OK on the properties window, and then click Print. IF THAT DIDN'T WORK Check for "Print as Image" (PDFs): If you are printing a PDF and it still fails, go to the Adobe Print dialog, click Advanced, and check the box for Print As Image. Sometimes complex layers in a PDF confuse the booklet imposition driver, causing it to revert to single-sided printing. Verify Paper Source: Ensure you are using the main paper tray and not the manual feed slot. The duplexing mechanism required for booklets is only active when pulling from the primary cassette. If the printer prompts for "Manual Feed," it will disable automatic duplexing and print single-sided. Disable "Fit to Page": In your application's print settings, ensure Scale is set to 100% or "Actual Size." If "Fit to Page" is enabled, the driver may struggle to calculate the booklet margins, which can trigger a fallback to standard single-sided printing to avoid cutting off text. Clear the Print Spooler: If you previously sent a single-sided job that errored, the printer may be "stuck" in that mode. Go to Services.msc in Windows, right-click Print Spooler, select Stop, delete the files in C:\Windows\System32\spool\PRINTERS, and then Start the spooler again. HEADS UP Ink Saturation: Booklet printing often involves heavy ink coverage on the "inside" pages. If you notice curling or smudging, change your quality setting from "High" to "Normal" to reduce ink saturation. Paper Weight: Use standard 20lb or 24lb paper. Using heavy cardstock (over 60lb) for booklets can cause the internal duplexer to jam, as the paper cannot make the tight 180-degree turn required to flip the page. Page Counts: For a perfect booklet, your total page count should be a multiple of 4. If your project is 10 pages, the printer will add two blank pages at the end to complete the signature. Orientation: Always double-check that your document is set to Portrait in the application before selecting Booklet in the driver; the driver handles the rotation to landscape automatically.

Question 4

brother 1360 printer keeps printing photos with white borders, how do i get it to print full page borderless?

Accepted Answer

DIAGNOSIS The issue of persistent white borders on the Brother Work Smart 1360 is typically caused by a driver mismatch. When Windows 11 or macOS automatically installs a "Class Driver" or a generic AirPrint driver, the system treats the printer as a basic document device. These generic drivers lack the specific instruction sets required to tell the printer's print head to overprint the edges of the paper, resulting in a mandatory 3mm to 5mm white margin that cannot be removed via standard print settings. Furthermore, borderless printing is hardware-dependent and software-locked. Even with the correct driver, the "Borderless" checkbox will remain greyed out or invisible if the "Paper Size" is set to a standard office size like "Letter" or "A4" without the corresponding "Photo Paper" media type selected. The printer requires a specific combination of paper type (e.g., Brother BP71 Photo Paper) and size (e.g., 4x6 or Letter) to trigger the borderless mode, as the printer physically expands the image slightly beyond the page edge to ensure no white gaps remain. FIX To enable true borderless printing, you must bypass the generic Windows/Mac driver and use the full Brother software suite. Follow these exact steps: Uninstall any existing "Brother" printer entries from your system. Go to Settings > Bluetooth & devices > Printers & scanners, select the 1360, and choose Remove device. Download and install the Brother Full Driver & Software Package from the official support site. Do not rely on the Windows "Add a Printer" wizard. Open the application or document you wish to print. Click File > Print. Select the Brother MFC-1360 from the dropdown and click Printer Properties or Preferences. In the Basic tab, locate the Media Type dropdown. Change this from "Plain Paper" to Brother BP71 Photo Paper or Other Photo Paper. The borderless option will not activate for plain paper. Once the media type is changed, look for the Borderless checkbox. Check this box. A prompt may appear regarding "Expansion." Select Standard to ensure the image covers the entire page without excessive cropping. Click OK and send the document to the printer. IF THAT DIDN'T WORK Verify Paper Size Consistency: Ensure the paper size in your software (e.g., Photoshop or Word) exactly matches the paper size selected in the Brother Print Properties. If your document is set to "Custom" but the driver is set to "Letter," the printer will default back to bordered printing to prevent paper jams. Disable "Fit to Page": In the print dialog of your application, ensure "Fit to Page" or "Scale to Fit" is unchecked. These settings often add a secondary digital margin that overrides the printer's borderless hardware instruction. Check the Ink Level: If the printer is in "Low Ink" mode for any of the CMYK cartridges, it may disable high-density borderless printing to prevent streaks or banding at the edges of the page. Replace any cartridges showing a low warning. Update Firmware: Use the Brother Firmware Update Tool. Outdated firmware on the 1360 can occasionally cause a communication error where the "Borderless" command is sent by the PC but ignored by the printer hardware. HEADS UP Ink Saturation: Borderless printing uses more ink because it prints slightly beyond the edge of the paper. Ensure your paper tray is clean to avoid ink smudges on the underside of the sheets. Paper Weight: Only use photo paper rated for inkjet printers. Using heavy cardstock (over 300gsm) in borderless mode can cause the rollers to slip, leading to misalignment or "white streaks" at the top of the page. Avoid Plain Paper: Printing borderless on standard 20lb office paper often leads to "edge bleed," where the ink saturates the paper edge and causes the sheet to curl or warp. Cleaning Cycle: Because borderless printing pushes the print head to its maximum horizontal limit, ensure you run a print head cleaning cycle every 2-3 weeks if you print photos infrequently to avoid clogged nozzles at the far edges.

Question 5

just got a brother 1360 all-in-one, can i use it with my windows 11 laptop on arm? do i need special software?

Accepted Answer

DIAGNOSIS The core issue stems from an architecture mismatch. The Brother Work Smart 1360 relies on traditional x86 or x64 drivers for full functionality. Windows 11 on ARM (found in devices like the Surface Pro 9 5G or newer Snapdragon-powered laptops) uses a different processor architecture. While Windows 11 ARM has an emulation layer for apps, it cannot emulate kernel-mode drivers. This means the standard .exe driver installers provided on Brother's website will either fail to launch or throw a "compatible driver not found" error during the installation process. Because the printer cannot communicate via a native ARM driver, the laptop cannot "see" the specific feature set of the 1360 (like precise ink levels or advanced scanning profiles) through the standard USB or Network handshake. To confirm this, check your Device Manager; if the printer appears as "Generic Microsoft IP Device" or shows a yellow exclamation mark under "Unknown Devices," the system is failing to map the hardware to a compatible ARM-based instruction set. FIX To get the Brother 1360 operational on Windows 11 ARM, you must bypass the traditional driver installation and utilize the Mopria-standardized communication layer and the Brother Print Support App. Connect the Brother 1360 to your Wi-Fi network using the printer's onboard control panel. Ensure the laptop is on the same SSID (e.g., both on the 2.4GHz band, as some ARM laptops struggle with 5GHz/2.4GHz handoffs to printers). On your Windows 11 laptop, navigate to Settings > Bluetooth & devices > Printers & scanners. Click the Add device button. Wait for the system to scan. When the "Brother 1360 Series" appears, select Add device. Windows will now install a "Class Driver," which is a generic ARM-compatible driver that allows basic printing. Open the Microsoft Store and search for the Brother Print Support App. Download and install this application. This app acts as the bridge, providing the interface for ink levels and maintenance that the generic driver lacks. Launch the app and select your printer from the dropdown menu. The app will perform a handshake with the printer over the network to synchronize settings. Perform a test print by opening a document, pressing Ctrl+P, and ensuring the "Brother 1360" is selected as the active printer. IF THAT DIDN'T WORK Use the Brother iPrint&Scan App: If the Print Support App fails to detect the hardware, download the iPrint&Scan utility. This application uses a different communication protocol (IPP) that often bypasses the need for a local kernel driver, allowing you to trigger scans and prints directly via the network. Switch to USB Connection: If wireless discovery fails, connect a USB-B to USB-A cable. Go to Device Manager, right-click the "Unknown Device," select Update Driver, and choose Search automatically for drivers. Windows Update often hosts a stripped-down ARM-compatible INF file that the Brother website does not provide. Configure via Web Interface: Type the printer's IP address (found in the Network Configuration report) into your web browser. This opens the Web Based Management (WBM) tool. From here, you can manage ink settings and printer configurations without needing any software installed on the ARM laptop. Check for Windows Update Optional Updates: Go to Settings > Windows Update > Advanced options > Optional updates. Often, the ARM-compatible driver for Brother peripherals is listed here under "Driver Updates" rather than being pushed automatically. HEADS UP Avoid Third-Party "Driver Packs": Never download "Driver Booster" or unofficial ARM driver packs. These often contain malware or incompatible x86 wrappers that can cause Blue Screen of Death (BSOD) errors on ARM systems. Scanning Limitations: Be aware that advanced TWAIN scanning features may not work on ARM. Use the "Windows Scan" app from the Microsoft Store for the most stable experience. Firmware Updates: Periodically check the printer's onboard menu for firmware updates. Newer firmware often improves Mopria compatibility, making it easier for ARM devices to discover the printer. Power Management: On ARM laptops, "Battery Saver" mode can sometimes kill the background network polling required to find the printer. Switch to "Best Performance" mode when troubleshooting the connection.

Question 6

brother work smart 1360 wireless printer installed but can't change paper size, only shows letter. how do i print on a4?

Accepted Answer

DIAGNOSIS This issue occurs because Windows has automatically assigned the "Microsoft IPP Class Driver" or a generic "WSD" (Web Services for Devices) driver to your Brother Work Smart 1360. While these generic drivers allow basic printing functionality, they operate on a restricted feature set that defaults to the regional standard (Letter size in North America) and strips away the advanced printer-specific capabilities, such as the ability to toggle between Letter, A4, and Legal sizes. You can confirm this by navigating to the Control Panel, selecting "Devices and Printers," right-clicking your Brother 1360, and selecting "Printer Properties." If the "Driver" field lists "Microsoft IPP Class Driver" or "Generic," the system is ignoring the printer's internal firmware capabilities and is instead using a simplified software layer that does not communicate the A4 paper tray options to your applications. FIX To unlock the A4 paper size selection, you must replace the generic class driver with the full Brother feature set. Follow these precise steps: Open Settings on your PC and go to Bluetooth & devices > Printers & scanners. Click on the Brother Work Smart 1360 and select Printer properties. Navigate to the Advanced tab. If you see "Microsoft IPP Class Driver," click the Update Driver button. Select "Search automatically for updated driver software." If Windows finds nothing, click "Browse my computer" and select the Brother support package you downloaded from the official site. Once the driver is updated, restart your computer to clear the print spooler cache. Open the document you wish to print (e.g., in Microsoft Word or Adobe Acrobat). Press Ctrl + P to open the Print dialog. Click Printer Properties or Preferences. Under the Basic tab, locate the Paper Size dropdown menu. You will now see "A4" listed as an available option. Select A4 and click OK. Ensure the physical paper guides in the printer tray are slid snugly against the edges of the A4 paper to prevent "Paper Size Mismatch" errors on the printer's LCD screen. IF THAT DIDN'T WORK Manual Driver Installation: Completely remove the device from "Printers & scanners" and uninstall any "Brother" entries from the "Apps & features" list. Download the "Full Driver & Software Package" directly from the Brother support site. Run the installer as an Administrator and choose "Wireless Network Connection" during the setup to ensure the software binds correctly to the IP address. Change Regional Settings: Sometimes Windows overrides printer defaults based on the OS region. Go to Settings > Time & Language > Region. Change your "Regional format" to a country that uses A4 (such as United Kingdom or Germany). Restart the PC and check if the A4 option appears in the print preferences. Application-Specific Overrides: If you are printing a PDF, the software often overrides the printer driver. In the Adobe Acrobat print window, ensure the checkbox "Choose paper source by PDF page size" is checked. This forces the driver to request A4 from the Brother 1360 based on the document's actual dimensions. Clear the Print Spooler: Open the "Services" app (type services.msc in the start menu), find Print Spooler, right-click it, and select Restart. This forces the system to re-read the capabilities of the installed driver. HEADS UP Paper Mismatch Errors: If you select A4 in the software but the printer's internal sensor detects Letter paper, the printer will pause and display a "Paper Size Mismatch" error on the LCD. You must confirm the paper size on the printer's physical panel before it will resume. Avoid WSD Ports: If the printer keeps reverting to the generic driver, go to Printer Properties > Ports. If "WSD" is checked, change it to a "Standard TCP/IP Port" using the printer's static IP address to ensure a stable connection to the full driver. Ink Consumption: Printing A4 documents on a printer configured for Letter can sometimes lead to slight alignment shifts or clipped margins at the bottom of the page; always double-check your "Print Preview" before hitting the final button.

Question 7

trying to print double-sided on my brother 1360 but the option is grayed out in my app, what gives?

Accepted Answer

DIAGNOSIS The "grayed out" duplex printing option on your Brother Work Smart 1360 is almost always caused by a driver mismatch. When Windows detects a new printer via USB or Wi-Fi, it often automatically installs the "Microsoft IPP Class Driver" or a "Generic Class Driver." While these allow for basic printing, they lack the specific instruction sets required to communicate with the printer's internal duplexer unit. Because the OS doesn't "know" the printer has the hardware capability to flip the paper, it disables the option in the print dialogue to prevent a system error. To confirm this, go to your Control Panel > Devices and Printers. Right-click your Brother 1360 and select "Printer Properties." If you see "Microsoft IPP Class Driver" or "Generic" listed under the driver name, the system is treating your high-end inkjet like a basic plotter. You can also confirm this by checking the "Device Settings" tab in the properties window; if the "Duplex Unit" is set to "Not Installed," the software is ignoring the physical hardware present in the machine. FIX You need to replace the generic driver with the full Brother software suite to unlock the duplexing capabilities. Follow these precise steps: Disconnect the USB cable from your computer if you are not using a wireless connection. Open the Windows Start Menu and type "Programs and Features," then select "Uninstall a program." Locate any existing Brother 1360 entries and uninstall them to clear the cache. Restart your computer to ensure all temporary driver handles are released. Visit the Brother support site and download the "Full Driver & Software Package" specifically for the MFC-J1360 model. Do not use the Windows Update driver. Run the installer. When prompted for the connection type, select "Wireless Network Connection" or "USB Connection" based on your setup. Once the installation is complete, go to Settings > Bluetooth & Devices > Printers & Scanners. Click on the Brother 1360 and select "Printing Preferences." Under the "Basic" tab, locate the "2-sided Printing" dropdown menu. It should now be active. Select "2-sided" and click "Apply." Print a test page to verify the paper feeds back into the machine for the second side. IF THAT DIDN'T WORK Check Paper Size Restrictions: Duplex printing is automatically disabled for specific paper sizes. If you have "Letter" or "A4" selected, it works, but if you have "Legal" or a custom photo paper size selected, the option will remain grayed out because the 1360 cannot flip non-standard or heavy-weight media without jamming. Switch your paper size to "Letter" and check the menu again. Manual Duplex Toggle: In some firmware versions, the duplexer can be disabled in the printer's own onboard menu. On the printer's touch screen, navigate to Menu > General Setup > Printing Options. Ensure that "2-Sided Printing" is set to "On" rather than "Off." Port Conflict: If the driver is correct but the option is still grayed out, the printer may be assigned to a "WSD" (Web Services for Devices) port. Go to Printer Properties > Ports. If the port starts with "WSD-", click "Add Port," select "Standard TCP/IP Port," and enter the printer's static IP address. This establishes a direct communication line that often restores missing features. App-Specific Overrides: If the option is grayed out in a specific app (like Adobe Acrobat or Chrome) but works in Word, the app is overriding the system driver. In the print window, look for "Print using system dialog" (Ctrl+Shift+P) to bypass the app's simplified menu and access the full Brother driver settings. HEADS UP Avoid Heavy Cardstock: Never attempt double-sided printing with cardstock over 110g/m². The 1360's internal flip mechanism is designed for standard inkjet paper; heavy media will cause a "Paper Jam" error in the rear duplex tray. Ink Drying Time: When printing high-saturation color images double-sided, the second side may smudge. Use "Premium Inkjet Paper" to reduce drying time and prevent ink transfer. Firmware Updates: Periodically check for firmware updates via the Brother software. Updates often fix communication bugs between the Windows 11 print spooler and the duplexing hardware. Paper Alignment: Ensure the paper guides in the tray are snug against the stack. If the paper is skewed, the duplexer may pull the page off-center, leading to a crooked second side.

Question 8

my brother work smart 1360 printer won't show up in my windows 11 printers list, how do i add it?

Accepted Answer

DIAGNOSIS The Brother Work Smart 1360 failing to appear in the Windows 11 "Printers & Scanners" list is typically caused by a communication breakdown between the printer's network interface and the Windows 11 print spooler. This often happens because Windows 11 attempts to use "Windows Protected Print Mode" or a generic Class Driver that fails to handshake with the Brother 1360's specific wireless protocol. If the printer is not assigned a static IP, the Windows discovery service may simply time out before the printer responds to the "Add Device" ping. Furthermore, this issue is frequently tied to the Network Profile setting in Windows 11. If your connection is set to "Public" instead of "Private," the Windows Firewall blocks the UDP ports (specifically port 5190 and 5223) that the Brother 1360 uses for discovery. You can confirm this by checking if you can "ping" the printer's IP address from the Command Prompt; if the ping fails but the printer shows a strong Wi-Fi signal on its own LCD screen, the blockage is software-based within the OS. FIX To properly integrate the Brother Work Smart 1360 into Windows 11, follow this precise sequence to bypass discovery errors and force a driver handshake: Power cycle your hardware: Turn off the printer, unplug your router for 30 seconds, and restart your PC. This clears the ARP cache and refreshes the DHCP table. Set Network to Private: Go to Settings > Network & internet > Wi-Fi > [Your Network Name]. Change the "Network profile type" from Public to Private. This opens the necessary ports for printer discovery. Download the Full Driver & Software Package: Do not rely on the "Add Device" button in Windows. Go to the Brother support site and download the Full Driver & Software Package specifically for the MFC-J1360 (or equivalent Work Smart 1360 series) for Windows 11. Run the Installer as Administrator: Right-click the downloaded .exe file and select Run as administrator. Select Connection Type: When prompted, select Wireless Network Connection. If the installer cannot find the printer, select "Specify IP Address" and enter the IP address found on the printer's network configuration page (accessible via the printer's LCD: Settings > Network > WLAN > TCP/IP). Complete the Setup: Follow the prompts to install the scanning and printing components. Once the installer finishes, restart your computer. The printer will now appear in the Printers & Scanners list as a fully functional device. IF THAT DIDN'T WORK Manually Add via TCP/IP Port: Go to Control Panel > Devices and Printers > Add a printer. Click "The printer that I want isn't listed." Select "Add a printer using an IP address or hostname." Choose "TCP/IP Device" and enter the printer's IP address. This bypasses the discovery service entirely and creates a direct pipe to the hardware. Disable Windows Protected Print Mode: Some Windows 11 builds enable a restricted print mode. Go to Settings > Bluetooth & devices > Printers & scanners. Look for "Print support app" or "Protected Print Mode" and ensure it is disabled or that the Brother Print Support App is explicitly allowed to manage the device. Clear the Print Spooler: Press Win+R, type services.msc, and hit Enter. Find "Print Spooler," right-click it, and select Stop. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in that folder. Return to the Services window and Start the Print Spooler. Attempt to add the printer again. Check 2.4GHz vs 5GHz Bands: The Brother 1360 often struggles with "Band Steering" on modern mesh routers. If your router merges 2.4GHz and 5GHz into one SSID, the printer may connect to 2.4GHz while the PC is on 5GHz, causing them to be invisible to each other. Create a separate 2.4GHz guest network specifically for the printer. HEADS UP Assign a Static IP: To prevent the printer from disappearing again after a router reboot, access the printer's web interface by typing its IP into a browser and change the IP assignment from DHCP to Static. Avoid Generic Drivers: Never use the "Microsoft IPP Class Driver" if available; it disables advanced features like ink level monitoring and duplexing. Always use the Brother-specific driver. Firewall Exceptions: If using a third-party antivirus (like Norton or McAfee), you must manually add an exception for BrPrintMon.exe and BrStNmW.exe to allow the printer to communicate. Firmware Updates: Use the Brother Firmware Update Tool to ensure the printer's internal network stack is compatible with the latest Windows 11 security patches.

Brother Work Smart 1360 Wireless Color Inkjet All-in-One Printer

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