my echo show 15 keeps disconnecting from wifi even though my phone and other devices are fine.

— asked by Sam

Quick answer: Weak or unstable Wi-Fi signal to the mounted location. The Show 15 has a less powerful antenna than a router.

Diagnosis

Weak or unstable Wi-Fi signal to the mounted location. The Show 15 has a less powerful antenna than a router.

How to Fix It

Check signal strength. On the screen, swipe down from the top. Go to Settings > Device Options > Network. Note the signal bars. If low, your mounting location is the problem. Consider a Wi-Fi extender or repositioning your router.

If That Didn't Work

Interference from the power cable or metal in the wall. Try a different Wi-Fi band. Force it to connect to your 2.4GHz network in the Network settings. It is more stable over distance than 5GHz.

Heads Up

Do not perform a factory reset as a first step for Wi-Fi issues. It is almost never a device software problem. It is an environmental network problem.

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