my hp officejet pro 9015e was working but now my computer can't print to it wirelessly. the wireless light is on. do i need to restart setup?

— asked by Carlos

Not necessarily full setup. First, restart the printer's network connection.

On the printer: Swipe down on the screen, tap the gear > Network Setup > Restore Network Settings. Confirm. This often re-establishes the connection without a full re-setup. Wait a minute after.

If that didn't work:

  • Check computer distance. Move it closer.
  • If you recently activated a VPN on your computer, disconnect it, try printing, then reconnect.
  • Ensure your computer's Wi-Fi is on (even if it's also on Ethernet).

Heads up: For ongoing issues, visit hp.com/support and enter your model name for specific troubleshooting.

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