my hp officejet pro 9015e won't connect to wifi, hp smart can't find it

— asked by Jenna

The printer's Wi-Fi setup mode has timed out. The blue Wi-Fi light must be blinking for setup.

Restart the setup mode:

  1. Swipe down on the display to open the control panel Dashboard.
  2. Touch > > Network Setup then Restore Network Settings.
  3. Touch Yes when prompted.
  4. Wait one minute. Close and reopen the HP Smart app, then try connecting again.

If that didn't work: The computer or mobile device is too far from the printer. Move it closer. Your device might be out of range of the printer's Wi-Fi signal.

Heads up: If setting up with a mobile device, ensure Bluetooth and location services are turned on. This helps the software find your network and printer.

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