my netgear orbi rbk752 won't connect to the internet after setup, the router led is solid white but no connection

— asked by Jamal

The most likely cause is incorrect ISP configuration information entered during setup.

FIX:

  1. Launch a web browser from a device connected to your Orbi network.
  2. Enter orbilogin.com in the address bar.
  3. Log in with the admin username and password you set during initial setup.
  4. Review your Internet settings. Make sure you selected the correct options and typed everything correctly, especially your ISP login name and password for DSL services.
  5. Click the Apply button to save any corrections.

IF THAT DIDN'T WORK:

  • Contact your ISP to verify you are using the correct configuration information for your account.
  • If the computer you're using is set to a static IP address, change it to obtain an IP address automatically from the router.

HEADS UP: Installation and basic setup takes about 15 minutes. If problems persist after verifying settings with your ISP, contact NETGEAR technical support.

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