The most likely cause is incorrect ISP configuration information entered during setup.
FIX:
- Launch a web browser from a device connected to your Orbi network.
- Enter orbilogin.com in the address bar.
- Log in with the admin username and password you set during initial setup.
- Review your Internet settings. Make sure you selected the correct options and typed everything correctly, especially your ISP login name and password for DSL services.
- Click the Apply button to save any corrections.
IF THAT DIDN'T WORK:
- Contact your ISP to verify you are using the correct configuration information for your account.
- If the computer you're using is set to a static IP address, change it to obtain an IP address automatically from the router.
HEADS UP: Installation and basic setup takes about 15 minutes. If problems persist after verifying settings with your ISP, contact NETGEAR technical support.