Question 1

can i set up a dynamic dns (ddns) on my netgear orbi rbk752? i need to access my home network remotely.

Accepted Answer

Yes, you can set up Dynamic DNS on your Orbi if you have an account with a supported provider like NETGEAR, No-IP, or DynDNS. Here are the steps: First, make sure you have your DDNS account details handy: hostname, username, and password. On a device connected to your Orbi network, open a browser and go to orbilogin.com. Log in with your admin username and password. Go to ADVANCED > Advanced > Dynamic DNS. Select the checkbox for Use a Dynamic DNS Service. From the Service Provider dropdown list, select your provider (e.g., NETGEAR, No-IP, DynDNS). Select the Yes radio button. Fill in the required fields: Host Name (your domain), UserName (or Email for NETGEAR accounts), and Password. Click the Apply button to save. To verify, click the Show Status button on the same page. If that doesn't work: Double-check your account credentials. The password must be 6-32 characters. Ensure your DDNS account is active and the hostname is correctly registered with your provider. Heads up: For remote access, you'll also need to know your router's WAN IP address and use the correct port (default is 8443) in your browser.

Question 2

my orbi router's internet port light is off, is my modem broken or is it the orbi?

Accepted Answer

A dark Internet port LED on the Orbi router means no active Ethernet link to your modem. FIX: Check the Ethernet cable. Ensure it's firmly plugged into the Orbi's Internet port and the Ethernet port on your modem. Try a different Ethernet cable. Power cycle both devices. Unplug the modem and Orbi router from power. Wait 30 seconds. Plug the modem in first and wait for all its lights to stabilize (usually 1-2 minutes). Then plug the Orbi router back in. Verify the modem is online and receiving signal from your ISP. IF THAT DIDN'T WORK: The modem may need to be provisioned or reset by your Internet Service Provider. Contact them. If you have Internet Port Aggregation enabled (using both the Internet port and Ethernet Port 1), disable it temporarily to test the primary Internet port alone. HEADS UP: The Internet port LED should light up when a proper physical connection is established. If it remains off after all checks, the router's port or the modem's port may be faulty.

Question 3

how do i block specific websites on my netgear orbi whole home network?

Accepted Answer

DIAGNOSIS: You need to configure keyword blocking in the router's admin settings. FIX: Access the router interface by going to orbilogin.com in a browser on a connected device. Log in with admin credentials (username: admin). Navigate to ADVANCED > Security > Block Sites. Select a keyword blocking option: Per Schedule or Always. In the Type keyword or domain name here field, enter the exact keyword or domain (e.g., 'socialmedia' or '.com'). Click the Add Keyword button. Click the Apply button to save and activate the blocking. IF THAT DIDN'T WORK: Ensure the schedule (if using Per Schedule) is correctly configured on the Schedule page. The keyword list supports up to 32 entries. Verify you haven't exceeded the limit. To block all browsing, enter a single period (.) in the keyword field.

Question 4

i can't access orbilogin.com on my browser to change settings, page won't load.

Accepted Answer

Yeah, this is a common snag. The browser can't reach the router's admin page. Here's the fix: Make sure your computer or device is actually connected to the Orbi's WiFi network or plugged into one of its LAN Ethernet ports (ports 1-3 on the router, or 1-2 on the satellite). Check that the router's Power LED is lit. If it's not, the router isn't getting power. Close your browser completely, then reopen it and try orbilogin.com again. If that fails, clear your browser's cache. Try typing https://192.168.1.1 (the default gateway) into the address bar instead. If your computer is set to a static IP address (uncommon for home setups), change its network settings to obtain an IP address automatically from the router. If that didn't work: Try a different web browser or a different device (like your phone) to access orbilogin.com. If you recently changed WiFi settings, you must use a wired Ethernet connection to avoid being disconnected when the new settings take effect.

Question 5

can i set up a dmz server on my orbi wifi 6 router for gaming? how?

Accepted Answer

Yes, you can set up a default DMZ server on your Orbi router, often used for online gaming or video conferencing apps that have NAT compatibility issues. Here's how: First, you need to set a static IP address for the computer you want to use as the DMZ server. Make a note of that IP address. On a computer connected to your Orbi network, open a web browser and go to orbilogin.com. Log in with your admin username and password. Navigate to ADVANCED > Setup > WAN Setup. Select the checkbox for Default DMZ Server. In the field that appears, type the static IP address of your gaming computer. Click the Apply button to save the settings. If that doesn't work: Double-check that the IP address you entered is correct and matches the static IP assigned to your computer. Some applications may still require specific port forwarding rules instead of, or in addition to, a DMZ. Heads up: A DMZ server is exposed to the internet with minimal firewall protection. Only use this on a computer you trust and ensure its own software firewall and antivirus are active and updated.

Question 6

netgear orbi rbk752 satellite light is solid amber, not syncing with router, help?

Accepted Answer

A solid amber Satellite LED indicates a sync failure. The connection between router and satellite is not established. FIX: Power cycle both units. Unplug the satellite and router from power for 30 seconds, then plug the router back in first. Wait 2 minutes, then plug the satellite back in. Place the satellite closer to the router, in the same room, during the initial sync process. Press the Sync button on the back of the router, then within 2 minutes, press the Sync button on the back of the satellite. Wait for the satellite's LED to turn solid white. This can take up to a minute. IF THAT DIDN'T WORK: Check for physical obstructions or interference sources (large metal objects, microwaves) between the router and satellite. Perform a factory reset on the satellite using the recessed Reset button on the back. Hold it for 10 seconds with a paperclip, then attempt the sync process again from scratch.

Question 7

how do i disable the dhcp server on my netgear orbi mesh system? i want to use my own server.

Accepted Answer

First, log into the router's admin panel and disable the DHCP server feature. Connect a computer to your Orbi network (wired connection is best). Launch a browser and go to orbilogin.com. Log in with admin credentials (username: admin). Go to ADVANCED > Setup > LAN Setup. Clear the checkbox for Use Router as DHCP Server. Click Apply. If that doesn't work: Ensure your alternative DHCP server is properly configured and active on the network before disabling the Orbi's server. If you disable this and have no other DHCP server, you must manually set static IP addresses on all devices to access the router.

Question 8

my netgear orbi rbk752 won't connect to the internet after setup, what gives?

Accepted Answer

DIAGNOSIS: The automatic setup likely failed to detect your ISP's specific connection type or login credentials. FIX: Open a web browser on a device connected to your Orbi network (via WiFi or Ethernet cable). Type orbilogin.com into the address bar. Log in with username admin and the password you set during initial setup. Navigate to ADVANCED > Advanced > IPv6. From the Internet Connection Type menu, select the correct option for your ISP. Use Auto Detect if unsure, or choose the specific type (like PPPoE, DHCP, Fixed) if your ISP provided it. Click the Apply button. IF THAT DIDN'T WORK: Review all settings on the Internet Setup page. Ensure you selected the correct options and typed everything correctly, especially any ISP login name and password. Contact your ISP directly to verify you are using the correct configuration information for your account. HEADS UP: The router's Power LED must be lit. If the browser doesn't load orbilogin.com, ensure your computer's IP address settings are set to obtain an address automatically.

Question 9

how to disable the dhcp server on my netgear orbi so i can use my own?

Accepted Answer

Disable the DHCP server feature in the router's LAN settings. Ensure your alternate DHCP server is configured and running first. Access the router admin page: On a connected device, open a browser, go to orbilogin.com, and log in. Navigate to ADVANCED > Setup > LAN Setup. Clear the checkbox for Use Router as DHCP Server. Click the Apply button. The router will no longer assign IP addresses. IF THAT DIDN'T WORK / POST-DISABLE CONFIGURATION: If you disable this service and no other DHCP server is active on your network, you must set all your computers' IP addresses manually so they can access the router and the Internet. Verify your new DHCP server is on the same subnet and is assigning the Orbi router's LAN IP address as the default gateway for clients. HEADS UP: By default, the Orbi router acts as the DHCP server, assigning IP, DNS server, and default gateway addresses to all LAN devices. The assigned default gateway address is the LAN address of the Orbi router itself.

Question 10

orbi router internet port light not on, is the cable broken or is it the port?

Accepted Answer

Diagnosis: No link detected on the Internet port (port 3 on the back). This indicates a problem with the physical connection to your modem or ONT. FIX: Execute this physical layer checklist.Verify the Ethernet cable is firmly seated in the router's Internet port. Verify the other end of the cable is firmly seated in your modem or fiber ONT. Ensure your modem/ONT is powered on and fully booted. Try a different Ethernet cable. Try connecting the cable to a different LAN port (port 1 or 2) on the router to test the cable and router port. Note: For Internet service, you must use the dedicated Internet port. IF THAT DIDN'T WORK: The issue may be with the modem or ISP service.Power cycle your modem/ONT: unplug it from power, wait 60 seconds, and plug it back in. Wait for it to fully restart before checking the Orbi's Internet port light. Contact your Internet Service Provider to verify there is no outage and that your modem/ONT is provisioned correctly. HEADS UP: The Internet port and Ethernet Port 1 support Internet port aggregation (WAN link aggregation) for multi-gig Internet plans. For standard setups, only use the dedicated Internet port.

Question 11

need to set up a DMZ for my gaming pc on my orbi rbk752, how do i do that?

Accepted Answer

You need to assign your PC's local IP address as the default DMZ server in the router settings. This forwards all unsolicited inbound traffic to that PC. FIX: First, note your gaming PC's local IP address (e.g., 192.168.1.25). Launch a browser on a device connected to your Orbi, go to orbilogin.com, and log in as admin. Navigate to ADVANCED > Setup > WAN Setup. Select the Default DMZ Server checkbox. Type your PC's IP address in the field. Click the Apply button. IF THAT DIDN'T WORK: Ensure your PC has a reserved IP address so it doesn't change. Go to ADVANCED > Setup > LAN Setup and use the "Address Reservation" section to bind your PC's MAC address to the IP you used for the DMZ. HEADS UP: A DMZ server poses a significant security risk. The designated computer loses most firewall protection and is exposed to exploits from the Internet. Only use this for incompatible applications, and understand the risk. If compromised, that PC can be used to attack others on your network.

Question 12

can't access my netgear orbi router settings, orbilogin.com page won't load

Accepted Answer

This usually means your computer isn't properly connected to the Orbi's local network. Let's get you connected to the admin page. FIX: Do these steps in order.Make sure your computer is connected to your Orbi network, either via WiFi (using the preset credentials on the label) or with an Ethernet cable plugged into one of the router's LAN ports (ports 1-3). Make sure the router is receiving power—its Power LED should be lit. Close and reopen your web browser, or clear your browser's cache and cookies. In your browser's address bar, type orbilogin.com and press Enter. Do not use a search engine. IF THAT DIDN'T WORK: Check your computer's network settings.If your computer is set to use a static IP address (uncommon for most home setups), you need to change it to obtain an IP address automatically from the router. Try accessing the router using its default IP address: type 192.168.1.1 into your browser's address bar instead of orbilogin.com. HEADS UP: If you want to change WiFi settings, use a wired Ethernet connection for the setup process. This prevents you from being disconnected when the new WiFi settings take effect.

Question 13

i forgot my netgear orbi admin password, how do i reset it without losing all my settings?

Accepted Answer

You can't recover a forgotten admin password without a factory reset, which wipes your settings. Sorry. If you need to reset: Locate the recessed Reset button on the back of the Orbi router, near the power connector. With the router on, use a paperclip to press and hold the Reset button. Keep holding for at least 10 seconds until the Power LED blinks amber. Then release. The router reboots and restores factory defaults. This takes about two minutes. After the reset: The WiFi name and password revert to the ones on the product label. The admin password reverts to the one you specified during initial setup, or the default if you never changed it. You must set up your Internet connection again. If that didn't work—like the router doesn't respond—ensure you're holding the button down long enough. A quick press just reboots it; a long press (10+ seconds) is needed for factory reset. Write your new password down somewhere safe this time.

Question 14

orbi router's power led is off, device won't turn on at all

Accepted Answer

Diagnosis: No power to the router unit. Check power source and connections. FIX: Follow this checklist.Verify the power adapter is firmly connected to the router's Power connector (port 5 on the back). Verify the power adapter is plugged into a working wall outlet. Check the outlet with another device to confirm it is live. Inspect the power adapter and cable for any physical damage. IF THAT DIDN'T WORK: The issue is likely hardware.Try using a different, known-working power outlet. If possible, test the router with a different compatible 12V power adapter. HEADS UP: If the Power LED remains off after confirming a good power source and secure connections, the router's internal power supply or another component has likely failed. Contact NETGEAR support for warranty or replacement options.

Question 15

how do i block specific websites on my orbi wifi 6 mesh network for my kids?

Accepted Answer

Use the Keyword Blocking feature in the router's admin panel. First, access the router settings. Launch a browser on a connected device, go to orbilogin.com, and log in as admin. Navigate to ADVANCED > Security > Block Sites. FIX: Configure blocking.Select a blocking option: Always (blocks all the time) or Per Schedule (blocks based on a schedule you set elsewhere). In the "Type keyword or domain name here" field, enter the exact keyword or domain you want to block. For example:Enter xxx to block a site like http://www.badstuff.com/xxx.html. Enter .com to allow only sites with suffixes like .edu or .gov. Enter a single period . to block all Internet browsing access. Click the Add Keyword button. The keyword list supports up to 32 entries. Click the Apply button. Blocking takes effect immediately. HEADS UP: This blocks sites accessed from any device on your network while the feature is active. To manage the schedule, go to the Schedule page (referenced in the Block Sites menu).

Question 16

how do i set up a dmz on my netgear orbi for gaming? my nat type is strict.

Accepted Answer

Set a default DMZ server to forward all unsolicited incoming traffic to one computer. Procedure: Connect to the Orbi network. Launch a browser to orbilogin.com and log in. Navigate to ADVANCED > Setup > WAN Setup. Select the Default DMZ Server checkbox. In the IP Address field, type the static local IP address of the computer or console you are using for gaming (e.g., 192.168.1.25). Click the Apply button. If that didn't work, ensure the gaming device has a reserved IP address. Go to ADVANCED > Setup > LAN Setup, click the Add button under "Address Reservation," and reserve an IP for that device's MAC address. Heads up: A DMZ server loses most firewall protections. Only use this for a trusted device, and disable it when not gaming.

Question 17

my orbi router's internet port light isn't on, is the cable bad or is it the router?

Accepted Answer

No light on the Internet port means no physical link. Check the cable and modem first. Fix: Unplug the Ethernet cable from the Orbi's Internet port and from your modem. Inspect both ends of the cable for bent pins or damage. Plug the cable firmly back into your modem's LAN or Ethernet port. Plug the other end firmly into the Orbi's Internet port. It's yellow and separate from the three gray LAN ports. Power cycle your modem by unplugging it for 30 seconds, then plugging it back in. Wait for all its lights to stabilize. Check the Orbi's Internet port LED. It should light up amber or white. If that didn't work, try a different, known-good Ethernet cable. If there's still no light, the port may be faulty. If you have another spare router, test the modem with it to rule out a modem issue. Contact NETGEAR support if the port is dead.

Question 18

my netgear orbi rbk752 won't connect to the internet after setup, the router led is solid white but no connection

Accepted Answer

The most likely cause is incorrect ISP configuration information entered during setup. FIX: Launch a web browser from a device connected to your Orbi network. Enter orbilogin.com in the address bar. Log in with the admin username and password you set during initial setup. Review your Internet settings. Make sure you selected the correct options and typed everything correctly, especially your ISP login name and password for DSL services. Click the Apply button to save any corrections. IF THAT DIDN'T WORK: Contact your ISP to verify you are using the correct configuration information for your account. If the computer you're using is set to a static IP address, change it to obtain an IP address automatically from the router. HEADS UP: Installation and basic setup takes about 15 minutes. If problems persist after verifying settings with your ISP, contact NETGEAR technical support.

Question 19

i need to block certain websites on my orbi network for my kids, is there a keyword filter?

Accepted Answer

You can set up keyword blocking through the web interface. Here's how you do it. First, connect to your Orbi network and open a web browser. Type orbilogin.com into the address bar and log in. You'll need your admin username and password. Go to ADVANCED > Security > Block Sites. You'll see two options: Per Schedule (blocks based on a schedule you set) and Always (blocks all the time). Choose one. In the "Type keyword or domain name here" field, type the word or domain you want to block. For example, typing "social" would block sites with that word in the URL. Click the Add Keyword button. You can add up to 32 keywords. Finally, click the Apply button to save. The blocking takes effect immediately. If a site isn't being blocked, try being more specific with your keyword or use the full domain name (like "example.com"). Remember, tech-savvy kids might find ways around this. It's a helpful tool, not a foolproof one.

Question 20

can i use my netgear orbi as just a wifi access point? i already have a router from my isp.

Accepted Answer

Yes. Put it in AP mode. Connect a computer to the Orbi network via WiFi or Ethernet. Open a browser, go to orbilogin.com, and log in. Select ADVANCED > Advanced > Router/AP Mode. Select the AP Mode radio button. Click Apply. The router reboots. After reboot: Do NOT connect the Orbi's Internet port to anything. Connect one of the Orbi router's LAN Ethernet ports (Ports 1-3) to a LAN port on your existing ISP router. The Orbi now functions as a WiFi access point and switch. If that didn't work, ensure you're using a wired connection to the Orbi when changing this setting to avoid being disconnected. In AP mode, features like parental controls and traffic meter that require the router to be the gateway will be disabled.

Question 21

my orbi satellite keeps disconnecting from the router, the ring light turns amber. how do i fix the sync?

Accepted Answer

Yeah, this one's common. The amber light means the satellite lost its connection to the router. The fix is to re-sync them manually. Here's how: First, check the router's Power LED. Make sure it's lit solid white. If not, you have a power issue. On the back of the router, find the small, recessed Sync button. It's near the Ethernet ports. Press and hold the router's Sync button for about 5 seconds. Within two minutes, go to the satellite and press its Sync button (also on the back) for 5 seconds. Wait. The satellite LED should pulse white, then turn solid white when synced. If that didn't work, try moving the satellite closer to the router during the sync process, then move it back. If the light stays amber or turns magenta, you need to power cycle both units: unplug them, wait 30 seconds, plug the router in first, wait 2 minutes, then plug the satellite in.

Question 22

how do i set up ipv6 on my netgear orbi rbk752? my isp supports it but it's not working.

Accepted Answer

The Orbi can auto-detect IPv6, but sometimes you must manually configure it. Connect a computer or mobile device to your Orbi network. Launch a web browser and go to orbilogin.com. Log in. Username is admin. Password is the one you set. Select ADVANCED > Advanced > IPv6. From the Internet Connection Type menu, choose your ISP's IPv6 type. If unsure, start with Auto Detect. If that fails, select Auto Config. For a Fixed IPv6 connection, you must enter the IPv6 Address/Prefix Length, Default IPv6 Gateway, and DNS server addresses provided by your ISP. Click the Apply button. If auto-detection or auto-configuration didn't work, contact your ISP for the specific IPv6 connection information required. Your ISP must provide the exact configuration details.

Question 23

my netgear orbi router won't connect to the internet, all the lights are on though. what gives?

Accepted Answer

Most likely, the automatic setup didn't get your correct ISP credentials. First, power cycle: unplug the router, wait 30 seconds, plug it back in. If that doesn't fix it, you need to verify your Internet settings. Open a web browser on a device connected to the Orbi network. Go to orbilogin.com. Log in with username admin and your admin password. Select ADVANCED > Setup > Internet Setup. Review the settings. Ensure you've selected the correct options and typed everything correctly, especially ISP login and password. If that didn't work, contact your ISP to verify you're using the correct configuration information. If problems persist after that, contact NETGEAR technical support.

Question 24

want to disable dhcp on my orbi rbk752, how do i do that?

Accepted Answer

Diagnosis: You want to use another device on your network as the DHCP server. Procedure: From a connected device, access orbilogin.com. Log in as admin. Navigate to ADVANCED > Setup > LAN Setup. Clear the checkbox for Use Router as DHCP Server. Click Apply. IF THAT DIDN'T WORK: Verify your other DHCP server is active and configured correctly before disabling DHCP on the Orbi. Once disabled, if no other DHCP server is present, devices will not get IP addresses automatically. HEADS UP: After disabling the Orbi's DHCP server, you must manually set the IP address, subnet mask, DNS server, and default gateway on every device on your network. The default gateway address should be set to the LAN IP address of the Orbi router (usually 192.168.1.1).

Question 25

forgot my netgear orbi admin password, how do i reset it?

Accepted Answer

If you've forgotten the admin password, you'll need to perform a factory reset. This erases all your custom settings. Here are the steps: Locate the recessed Reset button on the back of your Orbi router. With the router powered on, use a paperclip or similar tool to press and hold the Reset button. Continue holding for at least 10 seconds. Release the button when the Power LED starts blinking amber. The router will reboot with factory defaults. After the reset: The default login username is admin. The default password is password (all lowercase). You will need to set up your WiFi name, password, and Internet connection again from scratch. IF THAT DIDN'T WORK: Ensure you're holding the Reset button long enough. The Power LED must change to a blinking amber. If it doesn't, the router may not be fully booted. Power cycle the router and try the reset again immediately after it powers on. HEADS UP: Factory resetting the router does not automatically reset any connected satellites. You may need to re-sync them or factory reset them separately using their own Reset buttons.

Question 26

how do i set up a dmz for my gaming pc on my orbi mesh system?

Accepted Answer

Setting a DMZ forwards all unsolicited inbound traffic to one device, which can help with incompatible games. It's a security risk. Procedure: Assign a static IP address to your gaming PC on your local network, or reserve its current IP in the router's LAN settings. Note that IP address. Access orbilogin.com. Go to ADVANCED > Setup > WAN Setup. Check the Default DMZ Server box. Type the static IP address of your gaming PC. Click Apply. IF THAT DIDN'T WORK: The DMZ feature is for inbound traffic only. For outbound connection issues, check the game's requirements. You might need to set up port forwarding/triggering instead, which is more secure than a full DMZ. HEADS UP: A computer in the DMZ loses most firewall protections and is exposed to exploits from the Internet. Only use this as a last resort for a single device, and ensure that device has robust security software enabled.

Question 27

can i use my netgear orbi rb752 as just an access point? i have another router

Accepted Answer

Yeah, you can set it to Access Point mode. This turns off its router functions so it just broadcasts WiFi. Here's how: Connect a computer to the Orbi network and go to orbilogin.com. Log in. Go to ADVANCED > Advanced > Router/AP Mode. Select the AP Mode radio button. Click Apply. The Orbi will reboot. In AP mode, your main router handles DHCP and the Internet connection. Connect the Orbi router's yellow Internet port to a LAN port on your main router. IF THAT DIDN'T WORK: Make sure you're using the correct admin password. If you forgot it, you'll need to do a factory reset using the Reset button on the back. Also, in AP mode, features like parental controls and DHCP server management are disabled—those need to be handled by your main router. HEADS UP: All Orbi satellites connected to this router will also switch to AP mode. The sync process between them remains the same.

Question 28

my orbi router's internet port light isn't on, no internet connection

Accepted Answer

Diagnosis: No light on the Internet port means no active link to your modem or ISP device. Fix: Verify the Ethernet cable is firmly connected to the router's yellow Internet port and to your modem's Ethernet port. Ensure your modem is powered on and fully booted. Restart the modem. Restart the Orbi router after the modem is online. Check the cable for damage. Try a different known-good Ethernet cable. IF THAT DIDN'T WORK: The issue may be with your ISP configuration. Log in to orbilogin.com, go to ADVANCED > Setup > Internet Setup, and review your settings. Ensure you selected the correct options and typed everything correctly. You may need to contact your ISP for the correct configuration information (like PPPoE username/password or static IP). HEADS UP: Ports 1 and 4 (Internet) support Internet port aggregation for multi-gig speeds. If you're not using aggregation, only use the single yellow Internet port.

Question 29

how do i block specific websites on my netgear orbi wifi 6?

Accepted Answer

Use the keyword blocking feature in the Orbi web interface. From a device on your network, go to orbilogin.com and log in with your admin credentials. Navigate to ADVANCED > Security > Block Sites. Choose when to block: Per Schedule or Always. In the "Type keyword or domain name here" field, enter what you want to block. For a whole site, enter the domain (like badsite.com). To block all browsing, enter a single period ( . ). Click Add Keyword, then Apply. IF THAT DIDN'T WORK: Make sure you're logged in as the admin. The username is 'admin' and the password is the one you set during initial setup. Keywords are case-sensitive. HEADS UP: The keyword list supports up to 32 entries. Blocking by keyword can be imprecise—blocking "game" will block any site with that word in the URL.

Question 30

netgear orbi rbk752 setup won't connect to internet, orbilogin.com doesn't load

Accepted Answer

If orbilogin.com won't load, your device isn't properly connected to the new Orbi network or the router isn't getting power. Here's what you need to do: First, make sure the router's Power LED is lit. If it's not, check the power connector. Connect your computer to the Orbi network. You can use an Ethernet cable plugged into one of the router's LAN ports (1, 2, or 3), or connect wirelessly using the preset WiFi name and password on the label. Launch your web browser and try entering orbilogin.com again. If the page still doesn't display: Close and reopen your browser, or clear the browser's cache. Make sure your computer is set to obtain an IP address automatically. It shouldn't be using a static IP. Try browsing directly to orbilogin.com. IF THAT DIDN'T WORK: The router might not be getting a signal from your modem. Ensure the modem is on and the Ethernet cable is securely plugged into the Orbi router's yellow Internet port. Restart your modem, then restart the Orbi router. HEADS UP: For initial setup, a wired Ethernet connection is recommended. If you change WiFi settings over a wireless connection, you'll be disconnected when the new settings take effect.

Question 31

my netgear orbi rbk752 satellite won't sync, the light is solid magenta, what do i do?

Accepted Answer

The solid magenta LED on the satellite indicates a sync failure with the router. Power cycle the satellite. Unplug it, wait 30 seconds, plug it back in. Press the Sync button on the router, then within two minutes, press the Sync button on the satellite. The satellite LED should blink blue while syncing, then turn solid white. Ensure the satellite is placed within the router's range, away from major obstructions and interference sources like microwaves or cordless phone bases. IF THAT DIDN'T WORK: The satellite might be too far from the router. Move it closer and try the sync process again. If it still fails, perform a factory reset on the satellite using the recessed Reset button on the back. Hold it for at least 10 seconds with a paperclip until the LED flashes amber. HEADS UP: A solid magenta light can also mean the satellite is not getting power. Check that the power connector is fully seated and the outlet is working.

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