DIAGNOSIS: The automatic setup likely failed to detect your ISP's specific connection type or login credentials.
FIX:
- Open a web browser on a device connected to your Orbi network (via WiFi or Ethernet cable).
- Type orbilogin.com into the address bar.
- Log in with username admin and the password you set during initial setup.
- Navigate to ADVANCED > Advanced > IPv6.
- From the Internet Connection Type menu, select the correct option for your ISP. Use Auto Detect if unsure, or choose the specific type (like PPPoE, DHCP, Fixed) if your ISP provided it.
- Click the Apply button.
IF THAT DIDN'T WORK:
- Review all settings on the Internet Setup page. Ensure you selected the correct options and typed everything correctly, especially any ISP login name and password.
- Contact your ISP directly to verify you are using the correct configuration information for your account.
HEADS UP: The router's Power LED must be lit. If the browser doesn't load orbilogin.com, ensure your computer's IP address settings are set to obtain an address automatically.