Diagnosis: No power to the router unit. Check power source and connections.
FIX: Follow this checklist.
- Verify the power adapter is firmly connected to the router's Power connector (port 5 on the back).
- Verify the power adapter is plugged into a working wall outlet.
- Check the outlet with another device to confirm it is live.
- Inspect the power adapter and cable for any physical damage.
IF THAT DIDN'T WORK: The issue is likely hardware.
- Try using a different, known-working power outlet.
- If possible, test the router with a different compatible 12V power adapter.
HEADS UP: If the Power LED remains off after confirming a good power source and secure connections, the router's internal power supply or another component has likely failed. Contact NETGEAR support for warranty or replacement options.