my orbi router's internet port light is off, is my modem broken or is it the orbi?

A dark Internet port LED on the Orbi router means no active Ethernet link to your modem.

FIX:

1. Check the Ethernet cable. Ensure it's firmly plugged into the Orbi's Internet port and the Ethernet port on your modem.
2. Try a different Ethernet cable.
3. Power cycle both devices. Unplug the modem and Orbi router from power. Wait 30 seconds. Plug the modem in first and wait for all its lights to stabilize (usually 1-2 minutes). Then plug the Orbi router back in.
4. Verify the modem is online and receiving signal from your ISP.

IF THAT DIDN'T WORK:

• The modem may need to be provisioned or reset by your Internet Service Provider. Contact them.
• If you have Internet Port Aggregation enabled (using both the Internet port and Ethernet Port 1), disable it temporarily to test the primary Internet port alone.

HEADS UP: The Internet port LED should light up when a proper physical connection is established. If it remains off after all checks, the router's port or the modem's port may be faulty.