ninja dualbrew pro display says 'Add Wtr' but the reservoir is full

The water sensor isn't detecting the full reservoir. Remove and reseat it.

1. Take the water reservoir completely off the brewer.
2. Check that the Configurable Water Reservoir Latch on the back is installed securely.
3. Place the reservoir back onto the hook on the side or back of the brewer.
4. Press it down firmly into the water reservoir base until it's fully seated.
5. Press START BREW to resume your cycle.

If that didn't work: The sensor or pump may have an issue. Contact Ninja Customer Service at 1-877-646-5288.

Note: Some water always remains in the reservoir after a brew—this is normal to protect the pump. The "Add Wtr" message only appears if the system calculates insufficient water for the selected brew size.