Question 1

is it normal for my aquatru to use a lot of electricity? i see my bill went up.

Accepted Answer

It can be normal, depending on use. The compressor is the main factor. The unit uses around 800 watts of electricity when the compressor is actively cycling. If you are in a busy household and it is chilling and carbonating water frequently throughout the day, that consumption will add up on your bill. Think of it like a small refrigerator running consistently. The 800 watts represents its peak draw during active cooling. If it seems to be running non-stop, it's worth checking that the thermostat isn't set unnecessarily low or that the unit isn't placed in a very hot location, which would force it to work harder. For an under-counter model, ensure the ventilation vents are not blocked. If the electricity use still seems excessive, having a service technician check for a properly cycling compressor or a unit that is stuck on would be a good step.

Question 2

the water from my aquatru doesn't seem cold enough. how do i make it colder?

Accepted Answer

The system delivers chilled water. If output temperature is insufficient, the chilling mechanism is underperforming. Ensure the unit has adequate ventilation. The under-counter model (23"h x 14"w x 22"d) requires clearance for air flow around the compressor. Verify the compressor is cycling. You should hear it engage periodically. It uses ozone-friendly R134a refrigerant and 800 watts when active. Check ambient temperature. If installed in a hot closet or next to an oven, it cannot cool efficiently. The system is designed for standard kitchen environments. Allow time for recovery after high demand. It delivers up to 31.7 gallons per hour of chilled water. Continuous use can outpace the chiller. If conditions are optimal and water remains warm, the refrigerant charge or compressor may be faulty. Contact continuing service & maintenance.

Question 3

can i install the aquatru undercounter model myself or do i need a plumber?

Accepted Answer

You need a professional. It's not a DIY plug-and-play. The installation is a six-step turnkey process managed by Everpure. It starts with a site survey and water sample. They need to analyze your water to customize the filtration. The under-counter model has specific inlet (3/8" OD) and outlet (5/16" OD) lines that must be plumbed correctly. They also provide merchandising and training support. Call 800-323-7873 to start the process. Self-install voids support and likely won't work right.

Question 4

my aquatru water dispenser won't turn on, no lights, nothing. checked the outlet. what now?

Accepted Answer

Yeah, no power is a dead stop. First, verify the outlet works with another device. If it's good, the issue is on your side. Find the power cord connection at the back of the unit. For the countertop model (20"h x 14"w x 24"d), it might be tucked underneath. Make sure it's plugged in firmly at the appliance, not just the wall. Check for an inline fuse or a master power switch on the unit itself. Some models have a discrete switch on the back or side. The system uses 800 watts when running. If you're using an extension cord or power strip, plug it directly into a dedicated wall outlet. Those watts can trip a weak strip. If you've got solid power at the outlet and a secure connection at the machine, and it's still silent, the internal power supply or control board is likely gone. Time to call their service line at 630-307-3000.

Question 5

how often do i need to change the filters on my aquatru reverse osmosis system?

Accepted Answer

Filter changes are your main recurring cost. The schedule isn't generic; it's based on your water quality and usage. The system is part of a six-step process that starts with a detailed water analysis. Your specific water chemistry determines the filtration solution and its lifespan. Everpure provides continuing service and maintenance, which includes scheduled cartridge changes. You're not meant to guess. For support, contact their service network at 800-323-7873. They have the data from your initial site survey and water sample to give you the exact schedule. Don't wait for a problem. Proactive changes ensure consistent water quality and protect the appliance.

Question 6

aquatru glass carafe system leaking water underneath, help?

Accepted Answer

A leak underneath usually means a connection came loose or the drain pan is overflowing. First, power off the unit at the wall. You'll need to check a few things. Look for the drain pan (part number Ev9333-54). If it's full, that's your leak source. Empty it and find out why it's filling. It's meant for occasional condensation, not a constant water flow. Trace the water lines. The inlet line is 3/8" OD and the outlet is 5/16" OD on the under-counter model. Make sure every push-to-connect fitting is fully seated. A half-click can cause a drip. Check where the carafe sits on the dispenser. A misaligned or cracked carafe can cause spillage that runs down into the unit. If you've checked all the connections and the drain pan, and it's still leaking, you likely have a cracked internal line or tank. That's a service call.

Question 7

my aquatru countertop reverse osmosis unit isn't dispensing any carbonated water, just flat. what's wrong?

Accepted Answer

The system produces ambient & chilled flat water, as well as chilled carbonated water. If carbonation is absent, the issue is localized to the sparkling water function. Confirm you have selected the sparkling water option at the tap or dispenser. Check the CO2 tank connection and level. The system requires a separate CO2 supply for carbonation, which is not part of the core filtration unit. Verify the chilled carbonated water line is not kinked or blocked. The outlet for the under-counter model uses a 5/16" OD line. If the flat water dispenses but sparkling does not, the problem is isolated to the carbonation mechanism or gas supply.

Question 8

my aquatru glass carafe alkaline water system is making a loud humming noise and vibrating, is that normal?

Accepted Answer

That's the compressor cycling on. It's normal operation. The system uses 800 watts when the compressor is active to chill the water. The vibration means it's working hard. Check that the unit is level and has a few inches of clearance on all sides. If the noise is a grinding or rattling, that's different. For that, call service.

AquaTru Glass Carafe Alkaline Countertop Reverse Osmosis Water

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