Diagnosis
Soggy results in an air fryer oven almost always come down to overcrowding or using the wrong accessory. If you pile food on the baking pan instead of using the basket, hot air can't circulate properly.
How to Fix It
You need to maximize airflow. 1) Always use the dedicated perforated air fry basket, not the solid baking pan. 2) Don't overfill it. Food should be in a single layer with space between pieces. 3) For best results, preheat the oven with the basket inside for about 3-5 minutes on the air fry setting before adding your food. 4) Halfway through cooking, pull the basket out and give it a good shake to redistribute the pieces. Also, pat your food very dry with paper towels before cooking—any surface moisture will steam first.
If That Didn't Work
Double-check you're selecting the correct function. Make sure you're pressing the "Air Fry" button, not the "Bake" or "Convection Bake" button. The air fry function uses a higher fan speed and different heating element cycle specifically designed for crisping.
Heads Up
The oven's size means it heats the chamber a bit differently than a small basket-style air fryer. You might need to adjust times slightly from old recipes. Start checking for doneness a few minutes before the recipe suggests.