DIAGNOSIS You're getting "wet ice." This happens when the ice doesn't have enough time to fully harden in the freezing cylinder before the auger ejects it. The main cause is usually the room being too warm.
FIX Your first move is to lower the ambient temperature. Move the Opal away from heat sources like dishwashers, ovens, or direct sunlight. A cooler room (ideally below 75°F) gives the ice time to form properly. Second, make sure the machine has at least 5 inches of clearance on all sides, especially the back. Good airflow is critical for the cooling system to work right.
IF THAT DIDN'T WORK The machine might be stuck in a rapid-cycle mode. Try resetting it. Unplug for 2 minutes, then plug back in. Let it run for a full cycle (about 15 minutes) without opening the door or adding water. This can recalibrate the freeze timer. Also, check that you're not constantly opening the door, which lets warm, humid air in and ruins the freezing environment.
HEADS UP Nugget ice is inherently softer and melts faster than cube ice—that's part of its appeal. But it shouldn't be a dripping slurry when it first falls. If your room is consistently hot and you can't move the machine, its production will always be slower and the ice softer.