the touchscreen on my designer 650 is completely unresponsive, buttons don't light up or do anything when i tap them.

— asked by Jordan

Quick answer: The control panel has lost power or is in a locked state. This is distinct from a general power failure if the unit is plugged in.

Diagnosis

The control panel has lost power or is in a locked state. This is distinct from a general power failure if the unit is plugged in.

How to Fix It

Perform a hard reset. Unplug the blender from the wall outlet for a full 60 seconds. While unplugged, press and hold the power button on the front panel for 10 seconds. Reconnect power. The screen should initialize.

If That Didn't Work

Check the power connection at the blender base. The proprietary power brick connector must be fully seated. Try a different, known-working electrical outlet on a separate circuit.

Heads Up

Using the blender on the same circuit as a high-draw appliance like a microwave can cause a voltage drop that may freeze the touchscreen controls.

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