DIAGNOSIS: Yeah, this one's common. The brewer's smart sensing system isn't detecting a properly closed brewing path.
FIX:
- Check the sliding lid on top. Make sure it's fully slid closed.
- If you're using the Ninja Pod Adapter, ensure the handle is fully closed and clicked into the LOCK position.
- Locate the Hot Water Dial on the front. Turn it completely to either the coffee bean icon (for coffee) or the water droplet icon (for hot water). It cannot be in between.
IF THAT DIDN'T WORK: Remove and reinstall the Pod Adapter, ensuring it's fully seated over the brew basket. Also, check that the brew basket itself is correctly inserted.
HEADS UP: The control panel will only activate and show options when it senses a sealed system. An unsealed lid or dial is almost always the culprit.