You've likely got debris packed into the self-propelled gear set, or a gear is worn.
- First, tip the mower on its side (discharge chute away from you) and clear any packed grass or twigs from the wheel area.
- Check the gear set (part number 2826428002) inside the self-propelled unit for visible damage or missing teeth.
- Listen to the motor & gear assembly (part number 2826577002). A grinding noise from there means the unit needs replacement.
If that didn't work, inspect the wheel assemblies (part numbers 2825267001 and 2824429003). A bad bearing in the hub will cause grinding. Spin each wheel by hand to check.
Heads up: Regularly clean the underside after mowing, especially in damp grass, to prevent debris buildup.