You need to remove the brush bar from the cleaner head to properly clear it. The anti-tangle comb helps, but you still need to check regularly.
- Make sure the machine is off and disconnected from the charger. Don't touch the trigger.
- Press the cleaner head release button and remove the wand. Place the cleaner head upside down.
- Use a coin to unlock the end cap. Twist it 90° anti-clockwise and remove it.
- Slide the brush bar out of the cleaner head.
- Remove any hair or fibers wrapped around the brush bar.
- Also check inside the cleaner head and remove any debris.
- Slide the brush bar back in, push the end cap on, and turn it 90° clockwise to lock.
If that didn't work: For the Laser Slim Fluffy head, the brush bar is washable. You can rinse it under water. For the Digital Motorbar head, only wipe it with a damp lint-free cloth; it's not washable.
Heads up: Never put the cleaner head or brush bar in a dishwasher. Don't use detergents.