Grounds in your cup mean the exit needle or the entrance needles are clogged. It's a common fix you can do yourself.
Here's how:
- Clean the exit needle: First, remove the K-Cup pod holder. Grasp the top and push up from the bottom until it releases. Detach the funnel. You'll see the exit needle on the inside bottom. Take a straightened paper clip and gently insert it into the needle to loosen any packed coffee grounds.
- Clean the entrance needles: Lift and hold the brewer handle up. On the underside of the lid, you'll see the entrance needles. Carefully insert your paper clip into each hole in those needles and wiggle it gently to clear any debris.
After cleaning both, snap the funnel back onto the pod holder, align the holder using the two front ribs as a guide, and snap it into place. Run a cleansing brew twice without a K-Cup pod to flush everything out.
Heads up: Those needles are sharp. Don't put your fingers in the pod holder.