This indicates a severe clog, most likely in the entrance needles or a heavily scaled internal line.
Diagnostic steps:
- Clean the entrance needles. Lift the handle. Locate the needles on the underside of the lid. Carefully insert a straightened paper clip into all the holes to clear grounds. Lower the handle and run two cleansing brews without a pod.
- If the problem persists, the brewer is heavily scaled. You must descale. Note: For heavy scale, the brewer may dispense only foam or a small amount of liquid, followed by an air-blowing sound.
If descaling doesn't resolve it:
- Turn off and unplug the brewer.
- Discard any descaling solution from the reservoir, rinse thoroughly, and refill with fresh water.
- Plug back in, power on, and repeat the fresh water rinse cycle from the descaling procedure.