DIAGNOSIS: The Bluetooth pairing process is finicky. The cooker's Bluetooth module has a short broadcast window and can be interrupted by other devices or your phone's settings.
FIX: Move your phone right next to the cooker. On the cooker, go to Settings > Connect on the touchscreen. Now, on your phone, force close the Our Place app, turn Bluetooth off and on, then reopen the app and immediately start the pairing process. The cooker needs to be on and at the main menu, not in a cooking mode.
IF THAT DIDN'T WORK: Delete the cooker from your phone's Bluetooth device list and clear the app's cache (in your phone's app settings). Then, perform a full reset on the cooker by unplugging it for 5 minutes. Plug it in, turn it on, and try pairing again as the very first thing you do.
HEADS UP: The Bluetooth is only for initial setup and recipe推送. It doesn't need to stay connected for cooking. If you can't get it to pair, you lose remote control and firmware updates, but all core functions on the touchscreen itself will still work.