i get a solid yellow light on my wyze cam and it won't show up in the app, what do i do?

— asked by Riley

Quick answer: A solid yellow status light means the camera is powered on but is not connected to your Wi-Fi network. It's stuck in setup mode.

Diagnosis

A solid yellow status light means the camera is powered on but is not connected to your Wi-Fi network. It's stuck in setup mode.

How to Fix It

You need to force it back into setup mode. Hold the setup button on the bottom of the camera for about 6 seconds until you hear "Ready to connect." The light should start flashing blue and yellow. Open the Wyze app, tap the '+' to add a device, and select 'Wyze Cam Pan v3'. Follow the in-app prompts to connect it to your Wi-Fi again. Make absolutely sure you're entering the correct 2.4 GHz network password.

If That Didn't Work

The next step is a full factory reset. With the camera powered on, press and hold the setup button for 10-15 seconds until you hear "Welcome to Wyze" and see the light flash yellow. This wipes all settings. Then immediately try the setup process from scratch.

Heads Up

During setup, have your phone connected to the same 2.4 GHz Wi-Fi network you're setting the camera up on. If your phone is on 5 GHz or cellular data, the setup will fail every time.

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