linksys velop factory reset button isn't working, i held it forever

You're likely releasing the button too soon. The sequence is specific.

Correct method:

1. Ensure the node is powered on.
2. Locate the Reset button on the bottom.
3. Press and hold it. The top light will turn red and fade in pulses.
4. Keep holding. Do not release until the light goes out completely and then turns bright red solid.
5. Then release. The node will reboot to factory defaults.

If that didn't work:

• Confirm the power switch on the bottom is slid to the "on" position.
• Try using a different tool, like a paperclip, to ensure you're fully depressing the button.

Heads up: A factory reset erases everything—Wi-Fi name, password, all settings. You must set the system up again from scratch via the app. Only do this if absolutely necessary.