my canon pixma tr8620a printer is saying it's offline on my wifi network, how do I get it back online?

— asked by Josh

This is almost always a Wi-Fi connectivity issue between your printer and router.

First, restart everything:

  1. Turn the printer off using the power button and unplug it from the wall for 60 seconds.
  2. Restart your Wi-Fi router by unplugging it for 30 seconds and plugging it back in.
  3. Plug the printer back in and turn it on. Wait for it to fully start up.

If that didn't work: The printer's wireless connection may need to be re-established. Check your router's connected device list to see if the printer appears. If not, you'll need to run the printer's wireless setup process again from its control panel.

Heads up: This printer requires a stable 2.4GHz Wi-Fi network. It does not have a mobile app for direct printing, so all connections go through your home network.

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