This usually happens because the Auto Document Feeder (ADF) mode isn't properly selected or the pages aren't loaded correctly.
Here's how to fix it:
- First, make sure you're using the document feeder slot on top of the printer, not the flatbed glass.
- On the printer's control panel or in your scanning software on the computer, look for a setting called 'Document Feeder' or 'ADF' and select it. Don't use the 'Flatbed' setting.
- Fan your stack of pages and load them face-up into the feeder tray, aligning them against the guide. Don't overload it.
- Start your scan job. The feeder should now pull each page through one at a time.
If that didn't work: Check if there's a paper jam in the feeder path. Also, ensure your scanning software is set to create one multi-page file (like a PDF), not individual files for each page.
Heads up: The feeder is for documents, not photos or thick cardstock. For those, use the flatbed.