Check the power source first. Ensure the machine is plugged in. Unplug it, wait a minute, then plug it back in firmly. Press the power button on the right side of the handle. If it still doesn't start, a blockage may have triggered an automatic cut-out.
Fix: Unplug the machine and let it cool. Lay it on its back. Check for blockages in this order:
- Cleaner head: Press the red button on the bottom of the ball, slide the cleaner head off. Check for debris.
- Wand: Open the handle cap, slide the wand and hose out. Press the button on the hose end to release the wand. Look through it.
- Hose: Remove the bin by pressing the bin handle button. Press the tab on the hose base to detach it. Check the hose.
- Airways: Recline the machine, remove the outer ball cover. Remove the bin, lift the clear inspection panel in the bin recess. Remove any debris.
If that didn't work: The filters may be wet or clogged. Remove both filters (Filter A from the bin handle, Filter B from the ball) and wash them in cold water only. Let them dry for at least 24 hours completely before reinstalling. A damp filter will damage the machine.
Heads up: Never use the vacuum with a damp filter or if the bin is filled above the MAX line. Both can cause performance loss or damage.