DIAGNOSIS This is usually a safety cutoff because the vacuum thinks something is blocking the motor or it’s overheating instantly. The most common culprit is a clog so bad the motor can’t breathe, or a wet/damaged filter.
FIX Follow the full clog-check process. 1) Remove the wand and look for blockages in the vacuum body intake. 2) Check the wand for obstructions. 3) Detach the cleaner head and remove any hair wrap from the brush bar. 4) Crucially, remove and inspect the filter. Is it damp, dirty, or damaged? If it’s dirty, rinse it in cold water and let it dry COMPLETELY for 24 hours. A damp filter will cause an immediate shut-off.
IF THAT DIDN’T WORK There might be a fault in the battery communication. Try the hard reset: with the vacuum OFF the charger, hold the power trigger down for 20-25 seconds. Then plug it back in for a full charge cycle.
HEADS UP Never, ever use the vacuum to clean up liquid spills. Even a slightly damp filter or a bit of moisture in the cyclone can trigger the protection circuit and potentially cause permanent damage.