Diagnosis
Overcrowding the basket. The HD9280 requires adequate space for air circulation around each piece.
How to Fix It
Adhere to capacity limits. 1. For frozen fries, do not exceed 800 grams per batch. 2. Use the 'Frozen Fries' preset (200°C for 20 mins). 3. Shake the basket at the 10-minute mark. 4. After cooking, open the basket immediately to release steam.
If That Didn't Work
Excess surface moisture on the food. For homemade fries, soak cut potatoes in cold water for 30 minutes. Pat them completely dry with paper towels before adding oil and cooking.
Heads Up
Preheating is not required for this model. Adding food to a cold basket is part of the programmed cooking algorithm.