my mr coffee bvmc-zh1b 12-cup programmable won't turn on at all, no lights nothing, i've checked the outlet

This is almost always a power supply issue or a tripped auto-off. Check the power cord connection at the back of the unit first—it can work loose.

1. Unplug the machine.
2. Inspect the power cord where it connects to the coffeemaker base. Ensure it's fully seated and secure.
3. Plug the machine directly into a known-good wall outlet. Do not use an extension cord or power strip.
4. Press the ON/OFF button. The power light should illuminate.

If that didn't work: The 2-hour auto-off feature might be engaged in a way that prevents startup. Unplug the machine, wait 10 seconds, then plug it back in and press ON/OFF again.

Heads up: If it still won't power on with a verified outlet, the internal fuse or wiring is likely faulty. Do not attempt to open the housing. The unit requires service.