It happens, especially when new or if food debris gets in the tracks. It's not supposed to be a struggle, but it can be tight.
First, make sure the unit is off, unplugged, and completely cool. Never force it while hot.
- Grip the basket handle firmly. There's a release mechanism when you pull—try a firm, steady pull straight out.
- If it's stuck, remove the crisper plate and food from the *other* basket to lighten the unit, then try again.
- Inspect the rails inside the main unit and the grooves on the baskets for any visible food grease or debris. Wipe clean with a soft, dry cloth.
- Apply a tiny, tiny amount of cooking oil to a paper towel and wipe it on the basket's sliding rails. Do not get oil on the control panel or heating elements.
IF THAT DIDN'T WORK: Check that the basket is fully unlocked. Some models have a button or latch. Ensure it's properly closed before trying to remove it. If it's deformed from overfilling or impact, you may need a replacement basket from Ninja.