my ninja foodi dualzone is burning my food on the outside but it's still raw inside. how do i fix this?

This usually happens when the basket is overloaded or the food is layered. You need even air flow.

1. Make sure the basket is fully inserted into the unit during cooking.
2. Arrange ingredients in a single, even layer on the bottom of the basket. No overlapping.
3. For consistent cooking, shake the basket halfway through to toss the ingredients.

If that didn't work: You can adjust the cook time and temperature on the fly. If you see things browning too fast, press the TEMP down arrow to lower the heat or the TIME down arrow to shorten the cook. Do this while it's running.

Heads up: Always check progress throughout the cook cycle. Remove food as soon as it's done to avoid carryover cooking in the hot basket.