Question 1

how do you deep clean the inside of an auertech portable washer? it's starting to smell

Accepted Answer

DIAGNOSIS The musty smell in your Auertech portable washer is caused by a buildup of detergent residue, fabric softener, minerals from hard water, and mold or mildew growing in damp, hidden areas. This is common in portable washers due to their compact design and frequent lid closure. FIX Perform this deep clean monthly. First, unplug the machine. Manually clean the visible lint filter(s) and the small inlet filter screen, usually located where the water hose connects. Then, pour 2-3 cups of white distilled vinegar directly into the empty wash tub. Run a complete wash cycle (no detergent, no clothes) using hot water if your model has that setting. After the cycle, wipe the entire interior tub, lid gasket (if present), and agitator with a cloth dampened with a mild soap solution, then rinse. Finally, leave the lid fully open in a well-ventilated area until the interior is completely bone dry. IF THAT DIDN'T WORK For persistent odors, use a washing machine cleaner tablet or powder designed for front-loaders, following its instructions. Alternatively, after the vinegar cycle, run a second empty cycle with 1/2 cup of baking soda in the tub. Ensure you are not overusing detergent; for portable washers, use 1-2 tablespoons of HE detergent at most. Check for and clean any hidden drain pump filter, as described in your model's manual, where debris can accumulate. HEADS UP Never use bleach or abrasive cleaners on the plastic tub, as they can damage it. Always unplug the appliance before cleaning any filters or internal parts. Regular maintenance—leaving the lid open after every wash and using less detergent—is the best way to prevent smells from returning.

Question 2

my auertech portable washer is leaking from the bottom, anyone else have this?

Accepted Answer

DIAGNOSISA leak from the bottom of your Auertech portable washer typically means water is escaping from a connection point or component underneath the unit. The most common culprits are loose inlet or drain hose connections, a damaged drain pump housing, or a punctured internal water hose. Overfilling the tub can also force water past seals. FIX Unplug the machine and drain any remaining water. Access the back panel (usually held by a few screws) to inspect the internal components. Hand-tighten all visible hose clamps and connections, especially where the inlet hose meets the solenoid valve and where the drain hose connects to the pump. Do not use tools, as over-tightening can crack plastic fittings. Run your hands along all internal hoses to feel for cracks, splits, or bulges. Check the drain pump housing for hairline fractures. Ensure you never fill the wash tub past the "Max" water level line indicated inside the drum during use. IF THAT DIDN'T WORKIf tightening connections doesn't stop the leak, the issue is likely a failed component. The drain pump is a frequent failure point; a crack in its plastic housing or a failed seal will cause a steady drip. The internal water inlet valve can also develop leaks. You will need to identify the exact source with the machine running, then order the specific replacement pump, valve, or hose assembly from Auertech or an appliance parts supplier. HEADS UPAlways disconnect power and water before any inspection. When testing for leaks, place the machine on a thick towel and have a container ready to catch water. Using excessive force on plastic fittings will cause more damage.

Question 3

water won't drain from my auertech portable washer, what gives?

Accepted Answer

DIAGNOSIS A non-draining Auertech portable washer is almost always caused by a simple physical blockage or incorrect setup. The two most common culprits are a drain hose that isn't positioned correctly to create a proper siphon, or a lint filter that is clogged with debris from your wash. Less frequently, a large object like a sock can get sucked into and block the internal drain pump. FIX Check Drain Hose Position: The entire drain hose must be placed so its end is lower than the bottom of the washer's tub. Ensure it is securely hung over the edge of a sink, bathtub, or into a floor drain without any kinks or sharp bends that pinch the hose. Clean the Lint Filter: Locate the filter, typically at the back of the machine near the drain hose connection or inside the tub. Unscrew or unclip it, rinse it thoroughly under running water to remove all lint, hair, and soap scum, and reinstall it securely. Check for Pump Blockage: Unplug the washer. Carefully inspect the end of the drain hose and the hose inlet inside the machine for any trapped items. You can also try to gently clear any obstruction by blowing back through the hose from the drain end. IF THAT DIDN'T WORK If the hose is clear and positioned correctly, the issue may be a faulty drain pump. Listen carefully during a drain cycle. If you hear a humming sound but no water movement, the pump's impeller may be jammed or the motor may have failed. For a jam, you may attempt to dislodge it by gently rocking the machine. For a motor failure, contact Auertech customer support for repair or replacement, as the pump is an internal component. HEADS UP Always unplug the portable washer from the electrical outlet before inspecting, cleaning, or handling any components, especially around water drainage paths, to avoid the risk of electric shock.

Question 4

auertech portable washing machine is vibrating like crazy during spin cycle, how do i fix this?

Accepted Answer

DIAGNOSISThe violent vibration is almost always caused by an unbalanced load inside the spin drum. When heavy, wet clothes clump on one side, the drum spins unevenly, causing the entire machine to shake. Other common causes include the machine not being perfectly level or placed on an unstable, flexible surface like a wooden floor that amplifies the motion. FIX Stop and Redistribute: Pause the cycle, open the lid, and manually rearrange the laundry to spread it evenly around the drum. For best results, hand-wring very heavy items like towels or jeans before placing them in. Check Leveling: Ensure the machine is on a hard, flat surface. Turn the adjustable feet on the bottom until the unit sits firmly without rocking. Use a spirit level if possible. Verify Load Weight: Do not exceed the 4.4 lb (2 kg) capacity for the spin cycle. An overloaded basket cannot balance properly. Use a Vibration Mat: Place the machine on a thick, non-slip rubber appliance mat. This dampens vibrations and prevents "walking." IF THAT DIDN'T WORKIf shaking persists with a perfectly balanced, correct-weight load, inspect the spin basket itself. Ensure no small items (like socks) are trapped between the inner drum and outer tub. Also, check that all shipping bolts or stabilizers were removed during the initial setup, as leaving them in will cause major vibration. Finally, try spinning a very small, evenly distributed load as a test; if it's still violent, there may be an internal issue with the motor mount or suspension. HEADS UPAlways let the spin cycle come to a complete stop before opening the lid. Never attempt to hold the machine down or restrict its movement during operation, as this can damage internal components.

Question 5

my auertech portable washer won't start at all, just dead

Accepted Answer

DIAGNOSIS A completely dead Auertech portable washer (no lights, no sound, no action) almost always points to an interruption in the electrical circuit. This is typically caused by one of three simple safety or power issues, rather than a major internal failure. The machine's design includes several safety interlocks that must be satisfied before it will receive power. FIX Power Source: Unplug the machine. Plug it directly into a working, grounded 120V (115V) wall outlet—never a power strip, extension cord, or GFCI outlet that may have tripped. Test the outlet with another device to confirm it's live. Lid Security: The washer has a lid safety switch for each tub compartment. Firmly press down and ensure the lid for the tub you intend to use (wash or spin) is 100% latched shut. You should hear a definitive click. Timer Settings: Rotate the timer knob for your selected function (Wash or Spin) clockwise until it clicks into a position clearly past the "0" minute mark. The machine will not activate if the timer is set to zero. After these steps, plug the machine back in. You should hear a hum or see an indicator light when you turn the timer. IF THAT DIDN'T WORK If the machine remains dead, the issue may be internal. First, inspect the power cord for any cuts, kinks, or damage. Next, with the unit unplugged, check the household circuit breaker or fuse for the outlet. Finally, the lid safety switch itself could be faulty or misaligned, preventing the circuit from closing even when the lid is shut. HEADS UP Always unplug the washer before inspecting the power cord or attempting any internal checks. Using an extension cord or power strip can cause insufficient voltage, preventing startup and potentially damaging the motor.

Auertech Portable Washing Machine

Other Washing Machines