shark navigator lift away nv356e making a loud rattling noise from the brush roll area, sounds like something is stuck.

That rattling is almost always something wrapped around the brush roll. It's a common issue. Here's how to fix it.

1. Unplug the vacuum. Safety first.
2. Turn the vacuum over so you can see the brush roll underneath the cleaner head.
3. Look for any string, hair, or debris tangled around the ends of the brush roll or along its length.
4. Use scissors to carefully cut and remove any wrapped material. Don't pull hard on the brush roll itself.
5. Once clear, manually spin the brush roll with your hand. It should turn freely and quietly.

IF THAT DIDN'T WORK: If the brush roll spins freely but the noise persists when you turn it on, the issue could be a worn or damaged brush roll belt, or a foreign object inside the cleaner head housing. You'll need to check the belt and clear any debris from inside the housing.

HEADS UP: Regularly checking and cleaning the brush roll prevents this noise and keeps suction strong. Make it part of your routine after vacuuming high-pile rugs or areas with long hair.