This is a connection issue. The hose isn't locked in.
- Check the hose ends. Look at the cuff that connects to the pod. Make sure it's not cracked and that the locking tabs are intact.
- Re-seat the connection. Align the hose cuff with the port on the pod. You should hear a distinct click when it's fully locked. Give it a gentle tug to confirm it's secure.
- Inspect the pod port. Ensure there's no debris preventing a full seal and that the locking mechanism inside the port isn't damaged.
If that didn't work: If the locking tabs on the hose are broken or worn, the hose will not stay connected. You'll need a replacement hose. Contact Shark for the correct part.