DIAGNOSIS Yeah, this one's common. The coating can degrade if it's been cleaned with abrasive pads or scouring powders, or if metal utensils scratched it. Sometimes it's just a bad batch of coating.
FIX Stop using it immediately if it's flaking—you don't want that in your food. Check Gourmia's website for replacement basket and crisper plate parts specific to your 7qt model. They sell them as a set. Use the model number from the sticker on the bottom of the fryer.
IF THAT DIDN'T WORK If a replacement part isn't available or is too expensive, your only safe option is to replace the whole unit. Don't try to re-season it like cast iron—the coating is a chemical layer, not oil.
HEADS UP Even though it's "dishwasher safe," hand washing with a soft sponge dramatically extends the coating's life. The detergent and high heat in a dishwasher accelerate wear.