the turntable in my microwave makes a loud clicking noise and sometimes stops turning

— asked by Jordan

Quick answer: The turntable motor gearbox is failing or the roller guide and support ring are misaligned. A broken plastic gear inside the motor causes clicking.

Diagnosis

The turntable motor gearbox is failing or the roller guide and support ring are misaligned. A broken plastic gear inside the motor causes clicking.

How to Fix It

Remove the glass tray and support ring. Clean the cavity floor and the roller guide. Ensure the support ring is seated correctly on the roller guide and the hub in the center. The ring should rotate freely by hand without catching.

If That Didn't Work

The turntable motor under the cavity floor has failed. Listen near the center of the cavity floor for the click. The motor assembly must be accessed from below after removing the outer cover and base plate.

Heads Up

Do not operate the microwave with a stuck or clicking turntable. Uneven heating and damage to the motor can occur. Remove the tray and ring for manual rotation of food during cooking as a temporary measure.

0

Different problem with the same product?

Ask about the Whirlpool WMH53521HZ Over-the-Range Microwave →