Diagnosis
The alternating green and red flashing light on the Bissell Pet Hair Eraser Turbo (24613) is a critical system alert indicating a brush roll motor circuit failure. Unlike a solid red light, which usually signifies a simple jam, the alternating pattern suggests the control board is detecting an electrical abnormality, such as an open circuit, a short, or an overload that has triggered a safety shutdown of the motor.
How to Fix It
Follow these steps to clear the fault and restore functionality:
- Power Down: Immediately unplug the vacuum from the wall outlet to prevent further electrical damage.
- Clear Physical Obstructions: Remove the brush roll cover/bottom plate. Use scissors to cut away tightly wound hair, threads, or debris from the brush roll. The roll must be able to spin freely by hand.
- Inspect Electrical Connections: Check the wiring harness leading to the brush roll motor. Ensure the connectors are seated firmly and that no wires are frayed or pinched.
- Clean the Sensor Area: Use a dry cloth or compressed air to remove dust buildup around the motor housing, as debris can sometimes cause overheating.
- System Reset: Plug the unit back in and attempt to engage the brush roll.
If That Didn't Work
If the alternating lights persist, the issue is likely internal:
- Hard Reset: Unplug the unit and leave it disconnected for at least 5 minutes to allow the capacitors on the control board to discharge completely.
- Motor Replacement: If the brush roll is clear but the light remains, the motor's internal thermal fuse may have blown or the motor windings have failed, requiring a replacement of the brush roll motor assembly.
- Control Board Failure: If a new motor does not resolve the issue, the main PCB (Printed Circuit Board) is failing to send the correct voltage to the brush roll.
Heads Up
Do not attempt to bypass the motor circuit or jump the connections, as this can lead to a permanent short that will destroy the main control board or create a fire hazard.