i can't get my wifi to connect reliably, it keeps dropping or says connected with no internet on the home screen.

— asked by Alex

Quick answer: The TV's wireless chip can struggle with certain router signals, especially congested 2.4GHz networks or those using specific security protocols.

Diagnosis

The TV's wireless chip can struggle with certain router signals, especially congested 2.4GHz networks or those using specific security protocols.

How to Fix It

Forget the network and reconnect with a manual IP. Go to Settings > Network & Internet > Your network > 'Forget'. Reconnect, but when prompted, select 'Advanced' and manually set an IP address outside your router's DHCP range (e.g., if your router gives out .100-.200, use .50). Also, set DNS to 8.8.8.8 and 8.8.4.4 (Google).

If That Didn't Work

Switch your router's Wi-Fi band. If you have a dual-band router, create a separate network name (SSID) for the 5GHz band and connect the TV to that. The 5GHz band is typically less congested and faster, though its range is shorter.

Heads Up

For absolute stability, use a wired Ethernet connection. The KD50X80L has a 10/100 Ethernet port. If distance is an issue, a powerline Ethernet adapter is more reliable than Wi-Fi for streaming.

0

Different problem with the same product?

Ask about the Sony 50 inch KD50X80L 4K HDR Smart TV →