my new lg 43ur7300psa just shows a black screen with sound when i turn it on, picture never comes on

— asked by Taylor

Quick answer: The backlight is working but the LCD panel is not receiving a proper signal. The main board or T-Con board is likely faulty.

Diagnosis

The backlight is working but the LCD panel is not receiving a proper signal. The main board or T-Con board is likely faulty.

How to Fix It

Unplug the TV. Remove the back cover. Locate the T-Con board. It's a smaller board connected to the LCD panel ribbons. Carefully reseat both ribbon cable connectors. Reassemble and test.

If That Didn't Work

The main board is defective. You need a replacement main board (part number EAX67177504 for this model).

Heads Up

The T-Con board is fragile. Do not touch the gold connectors. Discharge static from your hands first.

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