it won't respond to any button presses on the control panel, but the display is lit up.

— asked by Alex

Quick answer: The touch control panel is locked or has become unresponsive due to a minor glitch in the main control board.

Diagnosis

The touch control panel is locked or has become unresponsive due to a minor glitch in the main control board.

How to Fix It

First, check for a lock icon on the display. If present, press and hold the Timer button for 3 seconds to unlock. If no lock icon or that doesn't work, perform a hard reset: unplug the unit from power, wait 60 seconds, then plug it back in.

If That Didn't Work

Moisture may have gotten behind the touch panel, causing a short. Leave the unit unplugged in a dry, warm room for 24 hours to evaporate any internal condensation, then try again.

Heads Up

Avoid using the dehumidifier in a way that directs the exhaust vent's warm, moist air directly onto the control panel, as this can cause condensation and panel failure.

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