linksys velop keeps disconnecting my smart tv, how do i check the connection strength?

Diagnosis

Your Velop system is likely dropping the TV connection due to a weak or unstable Wi-Fi signal, interference from other networks or devices, or the TV's Wi-Fi adapter preferring an overloaded or distant node.

How to Fix It

First, verify the signal strength and optimize placement.

1. Open the Linksys app, tap Devices, then select your Smart TV. The Wi-Fi details page will show its connection strength (e.g., "Good," "Fair") and which specific Velop node it's using.
2. Ensure your TV is connected to the closest node. If it's linked to a distant one, you can temporarily disable that node's Wi-Fi in the app to force the TV to connect to the correct one.
3. Run the Channel Finder. Go to Wi-Fi Settings > Advanced Settings > Channel Finder and tap "Start." This optimizes the channels your Velop uses to reduce interference.
4. For a permanent, stable fix, connect your TV directly to the nearest Velop node using an Ethernet cable (CAT5e or higher) plugged into one of the node's yellow Gigabit Ethernet ports.

If That Didn't Work

Try isolating the cause. Restart your Velop system and the TV. If the issue persists, check for firmware updates for your Velop in the app under Network Administration > Firmware Update. As a test, try temporarily creating a separate 2.4 GHz-only guest network for the TV, as some smart devices have better compatibility with this band. Also, ensure no large appliances or metal objects are between the TV and the node.

Heads Up

When using Ethernet, ensure the TV's network settings are switched from Wi-Fi to a wired connection. The Velop's auto-firmware updates typically happen overnight; avoid interrupting power during this time.