my arlo go 2 just shows a solid amber light and won't connect to the app, tried restarting it a bunch.

— asked by Sam

Quick answer: Solid amber means it's stuck in a boot loop or firmware update failure. The most common cause is a corrupted firmware file during an over-the-air update.

Diagnosis

Solid amber means it's stuck in a boot loop or firmware update failure. The most common cause is a corrupted firmware file during an over-the-air update.

How to Fix It

Force a manual firmware restore via USB.

  1. Download the Arlo firmware restore tool for the Go 2 from Arlo's official support site to a computer.
  2. Power off the camera, connect it to the computer with a USB-C cable.
  3. Run the restore tool and follow its prompts to reflash the firmware.
  4. Disconnect, then power the camera on normally with the battery or power adapter.

If That Didn't Work

The internal battery might be so deeply drained it can't boot. Leave it plugged into the official power adapter (not just USB) for a full 24 hours, then try the power button again.

Heads Up

After a firmware restore, you'll need to remove the old device from your Arlo app and set it up again as a new camera.

0

Different problem with the same product?

Ask about the Arlo Go 2 4G LTE Mobile Security Camera →