Diagnosis
Intermittent 4G LTE signal loss. The camera is dropping its cellular data connection, which is its only path to the Arlo service when not on WiFi.
How to Fix It
Check and improve signal strength.
- In the Arlo app, go to Device Settings > About Device and note the 'Signal Strength'. Anything below -110 dBm is poor.
- Physically relocate the camera, even a few feet higher or closer to a window, can dramatically improve signal.
- Consider an external 4G antenna if the signal is consistently weak (Arlo sells a compatible magnetic antenna).
If That Didn't Work
Your cellular data plan with Arlo might have run out. Log into your account on the Arlo website and check your plan status and data usage.
Heads Up
The camera will also go 'unavailable' during its daily automatic reboot if scheduled; you can disable this in the device settings under 'Restart Schedule'.