DIAGNOSIS Wireless interference, usually from your Wi-Fi router. The camera and base station use a 2.4GHz band. A router too close creates signal conflict.
FIX Move your SmartHub or base station at least 3-6 feet away from your router. Do not place them on the same shelf. Power cycle the base station by unplugging it for 30 seconds. Check the app connection status after it reboots.
IF THAT DIDN'T WORK Check for other 2.4GHz devices. Baby monitors, microwaves, or old cordless phones can cause dropouts. Temporarily turn them off to test.
HEADS UP The camera connects to the base station, not directly to your router. A weak link between camera and base causes offline status, even with strong home Wi-Fi.