Diagnosis
Bluetooth pairing failure between the Quip handle and your smartphone.
How to Fix It
Confirm the handle has a fresh battery. Open your phone's Bluetooth settings. Delete any existing 'Quip' device from the list. Force close and reopen the Quip app. Follow the in-app setup again, ensuring Bluetooth and location services are enabled.
If That Didn't Work
The handle's Bluetooth module may need a reset. Remove the battery for 60 seconds. Reinsert it. Immediately open the app and attempt pairing. The module is most active right after power is applied.
Heads Up
The Smart Guide only works with the specific metal-backed Quip Smart handle, not the standard plastic battery-only model. Check the base of your handle for the metal contact plate.