the light ring on my charging base is flickering or a different color, not solid white.

— asked by Taylor

Quick answer: The LED ring indicates charging status. Flickering or amber/orange colors signal an unstable power connection or a problem with the handle.

Diagnosis

The LED ring indicates charging status. Flickering or amber/orange colors signal an unstable power connection or a problem with the handle.

How to Fix It

1. Unplug the USB power adapter from the wall and the base. 2. Re-seat all connections firmly. 3. Plug the adapter directly into a wall outlet, not a power strip. 4. Place the brush handle on the base. A solid white light indicates normal charging. Flashing white indicates low battery charging.

If That Didn't Work

Try a different 5V USB power adapter and cable. The base requires a stable 5V/1A minimum supply. An underpowered or faulty adapter causes flickering.

Heads Up

An amber or orange light is not a standard status color. It typically indicates incompatible voltage or a short circuit. Discontinue use and contact support if this appears.

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