DIAGNOSIS Common issue with 5GHz/2.4GHz dual-band networks or special characters in the WiFi password.
FIX Ensure your phone is on the 2.4GHz band. Temporarily disable 5GHz on your router. Set your WiFi password to only letters and numbers, no symbols. Place the robot and dock within 10 feet of the router during setup.
IF THAT DIDN'T WORK Perform a reset on the robot. Hold the dock's power button for 3 seconds to reboot it. Then press and hold the robot's spot clean and power buttons for 5 seconds until you hear a voice prompt. Retry setup.
HEADS UP The robot does not support 5GHz or WPA3 Enterprise networks. Using a guest network with device isolation will also block the required local communication with your phone.