DIAGNOSIS This is the designed ‘Carpet Detect’ mode. The brushroll disengages on hard floors to prevent scattering debris. On carpets, it should auto-engage.
FIX First, ensure you are using the correct setting. Switch the floor nozzle’s manual dial from ‘Hard Floor’ to ‘Carpet’. On ‘Carpet’ mode, the brushroll should spin. Test on a medium-pile carpet.
IF THAT DIDN'T WORK The auto-engage mechanism may be jammed. Power off. Flip the floor nozzle and manually rotate the brushroll while moving the ‘Carpet/Hard Floor’ slider. Listen for a click as it re-engages. Clear any debris around the slider.
HEADS UP On very low-pile rugs or certain surfaces, the vacuum may misread it as hard floor. Use ‘Carpet’ setting for these.