DIAGNOSIS The HomeConnect module has lost its connection. This is often a router compatibility issue or a weak signal. The 2.4 GHz network band is required.
FIX Reset the dishwasher's network connection. Press and hold the 'Info' button for 5 seconds until the WiFi icon blinks. The unit is now in pairing mode. Open the HomeConnect app and follow the reconnection steps. Ensure your phone is on the 2.4 GHz network during setup.
IF THAT DIDN'T WORK The router may be blocking the connection. Temporarily disable the router's firewall and 5 GHz band. Reconnect the dishwasher. After successful pairing, re-enable your router's security features.
HEADS UP A power outage will disconnect the module. It does not automatically reconnect. You must manually re-initiate the connection via the 'Info' button sequence after any prolonged power loss.